Treefort incident

Audiobook processing failing intermittently

Minor

Resolved after 5 hours 26 minutes, affecting Admin Dashboard, on August 25, 2025.

monitoring Aug 25, 2025, 07:07 PM UTC

We've implemented a change to work around the issue and are monitoring the results. Audiobooks appear to be processing successfully now.

Started
Aug 25, 2025, 04:30 PM UTC
Resolved
Aug 25, 2025, 09:56 PM UTC
Duration
5h 26m
Detected by Pingoru
Aug 25, 2025, 04:30 PM UTC

Affected components

Admin Dashboard

Update timeline

  1. investigating Aug 25, 2025, 04:30 PM UTC

    Some audiobooks are currently failing to process when uploaded to your dashboard. We believe this is a problem with our upstream transcoding provider and we are working with them to find a resolution. Additionally, we are seeking workarounds on our side to get audiobook processing operational again ASAP.

  2. monitoring Aug 25, 2025, 07:07 PM UTC

    We've implemented a change to work around the issue and are monitoring the results. Audiobooks appear to be processing successfully now.

  3. resolved Aug 25, 2025, 09:57 PM UTC

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