Resolved after 1 hour 4 minutes, affecting Core features (Inbound messages reach Sales), on August 25, 2026.
Messages are now being processed without delays. Our team will be reviewing the underlying cause and address them to prevent future delays.
Affected components
Update timeline
- investigating Aug 25, 2026, 08:29 PM UTC
We've detected an issue with delays in the processing of inbound messages of up to 15 minutes. Our team is working to identify the causes and provide a fix ASAP.
- investigating Aug 25, 2026, 09:08 PM UTC
We have identified the source of the delays and have implemented a fix that is working through the delayed messages.
- investigating Aug 25, 2026, 09:22 PM UTC
Our team has addressed the underlying cause of delayed inbound messages and our system has worked through the backlog.
- resolved Aug 25, 2026, 09:33 PM UTC
Messages are now being processed without delays. Our team will be reviewing the underlying cause and address them to prevent future delays.
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