Resolved after 27 minutes, affecting Core features (Outbound template messaging) and Core features (Inbound messages reach Sales), on August 28, 2026.
Inbound and outbound messaging is now processing in a timely fashion. We're continuing the investigation and reaching out to impacted customers.
Affected components
Update timeline
- investigating Aug 28, 2026, 07:17 PM UTC
We've identified a small percentage of messages, both inbound and outbound delayed by 5 minutes and are actively investigating the cause.
- investigating Aug 28, 2026, 07:31 PM UTC
The delays in message processing are affecting only a small subset of customers. We're working towards limiting impact to additional customers and scaling up to process delayed messages as soon as possible.
- resolved Aug 28, 2026, 07:44 PM UTC
Inbound and outbound messaging is now processing in a timely fashion. We're continuing the investigation and reaching out to impacted customers.
Your product runs on more than Treble
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services