Transact Outage History

Started Aug 04, 2026, 01:45 PM UTC· resolved Aug 10, 2026, 07:38 PM UTC

1. monitoring Aug 04, 2026, 01:45 PM UTC

   Illumia engineers are investigating a degradation in functionality affecting the Analytics services. Additional updates will be provided as more information becomes available. CBORD Data Analytics.

2. monitoring Aug 04, 2026, 02:37 PM UTC

   Illumia engineers have identified the issue affecting the Analytics services and are actively working to restore full functionality as quickly as possible. Additional updates will be provided as more information becomes available. CBORD Data Analytics.

3. monitoring Aug 04, 2026, 03:45 PM UTC

   The issue with the service(s) CBORD Data Analytics is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

4. monitoring Aug 04, 2026, 05:20 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Aug 03, 2026, 02:47 PM UTC· resolved Aug 06, 2026, 07:29 PM UTC

1. monitoring Aug 03, 2026, 02:47 PM UTC

   A software update for Verify is scheduled for August 3rd. Release 2.3.2 is an over-the-air (OTA) update. Automatic updates will take place for devices, and if a device is currently in Unattended Mode, it will return to that state after the update completes. Once the Verify application update has taken place, a TSE settings refresh will also be required for the fix within the update to be fully implemented. A settings refresh is automatically triggered after Verify application updates. This patch release resolves an issue where Sale transactions could fail with certain product setups. If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054.

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Started Jul 31, 2026, 01:09 PM UTC· resolved Aug 05, 2026, 08:51 PM UTC

1. monitoring Jul 31, 2026, 01:09 PM UTC

   Some customers experienced intermittent errors when accessing Bitbucket Cloud, including failures loading the site and associated impacts to Pipelines. We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.

2. monitoring Jul 31, 2026, 02:28 PM UTC

   A fix has been implemented and services are operating normally for all affected customers. We are continuing to monitor to confirm stability. We will provide a further update within 60 minutes.

3. monitoring Jul 31, 2026, 03:38 PM UTC

   On July 31, 2026, affected Bitbucket Cloud users for some customers may have experienced failures loading the site and impacts to associated pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.

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Started Jul 30, 2026, 10:00 AM UTC· resolved Aug 04, 2026, 02:07 PM UTC

1. monitoring Jul 30, 2026, 10:00 AM UTC

   Maintenance Tasks: Illumia Cloud Services will be applying a hotfix to the production Online Photo Submission system. Expected Impact: There is no expected downtime. If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 2.

2. monitoring Jul 30, 2026, 01:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Jul 29, 2026, 04:00 PM UTC· resolved Aug 04, 2026, 01:40 PM UTC

1. monitoring Jul 29, 2026, 04:00 PM UTC

   On July 29, 2026 at 9:00 AM PT (originally planned for July 22), SendGrid incident and maintenance notifications will move to the Twilio Status Page: https://status.twilio.com. Your existing SendGrid Status Page subscription will be migrated. Depending on how you currently receive notifications, you may need to confirm your subscription to continue receiving updates. What to expect: EMAIL SUBSCRIBERS: You will receive a confirmation email from the Twilio Status Page next week. You must confirm your subscription via the email to continue receiving updates. SMS SUBSCRIBERS: You will receive a confirmation text message from the Twilio Status Page next week. You must confirm your subscription via the message to continue receiving updates. WEBHOOK SUBSCRIBERS: No action is required. Your webhook subscription will be migrated automatically and will continue to receive notifications without interruption. Post migration, you will continue to receive notifications for the SendGrid services you are currently subscribed to, delivered from the Twilio Status Page. Thank you for your continued trust in Twilio and SendGrid.

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Started Jul 29, 2026, 03:35 PM UTC· resolved Aug 03, 2026, 02:56 PM UTC

1. monitoring Jul 29, 2026, 03:35 PM UTC

   A software update for Verify will be available July 29th. Release 2.3.1 is an over-the-air (OTA) update. Automatic updates will take place for devices, and if a device is currently in Unattended Mode, it will return to that state after the update completes. Once the Verify application update has taken place, a TSE settings refresh will also be required for the fix within the update to be fully implemented. A settings refresh is automatically triggered after Verify application updates. This patch release resolves an issue where Sale transactions could fail for merchants with certain product setups. Product ID handling has been corrected to ensure transactions process accurately. If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054.

2. monitoring Aug 03, 2026, 02:39 PM UTC

   The Software Bulletin notification has been removed from the site.

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Started Jul 28, 2026, 02:13 AM UTC· resolved Jul 31, 2026, 04:39 PM UTC

1. monitoring Jul 28, 2026, 02:13 AM UTC

   We're currently investigating an issue affecting users' ability to receive incoming emails into Slack, caused by some issues with our email ingestion pipeline. We're sorry for any inconvenience this is causing, our team is actively working on a fix and we'll share an update as soon as we have more information.

2. monitoring Jul 28, 2026, 03:25 AM UTC

   We identified the cause of the issue preventing users from receiving incoming emails. We are deploying a fix and will share a further update once deployment and verification are complete.

3. monitoring Jul 28, 2026, 03:43 AM UTC

   The fix has been successfully deployed, and validation is now complete. The issue preventing users from receiving incoming emails into Slack is fully resolved, and normal service functionality has been restored. We apologize for any disruptions to your day.

4. monitoring Jul 28, 2026, 03:44 AM UTC

   Resolved.

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Started Jul 27, 2026, 07:00 PM UTC· resolved Jul 31, 2026, 04:39 PM UTC

1. monitoring Jul 27, 2026, 07:00 PM UTC

   Illumia is pleased to announce the upcoming release of NetMenu CBORD Hosted (SaaS) Release v26.04.0100 . The Release Notes for this version can be viewed at the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com

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Started Jul 24, 2026, 12:06 PM UTC· resolved Jul 29, 2026, 07:57 PM UTC

1. monitoring Jul 24, 2026, 12:06 PM UTC

   Starting around 4:09 am PST on Jul/24, our engineers began investigating an issue related to low success rates in the us-west-2 region. Customer shouldn't experience impact. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

2. monitoring Jul 24, 2026, 12:09 PM UTC

   At 4:21 our engineers have isolated the degraded region and removed it from load balancing and are now mitigated and observing. We will provide another update in an hour or as soon as more information becomes available.

3. monitoring Jul 24, 2026, 07:31 PM UTC

   Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

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Started Jul 24, 2026, 08:22 AM UTC· resolved Jul 29, 2026, 07:57 PM UTC

1. monitoring Jul 24, 2026, 08:22 AM UTC

   We’re aware of an issue affecting Workflows that include 'refer to a message link'. Users with these workflows are unable to send a message to a channel, and will receive an ‘Input Validation Error’ when trying to perform this step. We’re actively investigating this issue and will provide an update in 30 minutes or sooner if more information becomes available.

2. monitoring Jul 24, 2026, 08:44 AM UTC

   We've engaged our Worklow team to assist in the investigation. Initial analysis appears to show a conflict between specific variables. We’re continuing to work to understand whether this is the trigger of the issue. We’ll provide an update in 30 minutes or sooner if more information becomes available.

3. monitoring Jul 24, 2026, 09:08 AM UTC

   The Workflow team is currently analyzing whether a recent change may have resulted in the conflict between variables that has been observed. It is expected to take some time to validate whether this is the case. We’ll provide an update in 60 minutes or sooner if more information becomes available.

4. monitoring Jul 24, 2026, 09:42 AM UTC

   We’ve performed a test of reverting a recent change and this appears to have resolved the issue. We are in the process of performing a production wide revert of this change. This is expected to take some time to complete and we will validate that it is successful. We’ll provide an update in 2 hours or sooner if more information becomes available.

5. monitoring Jul 24, 2026, 10:47 AM UTC

   We’ve completed the revert of the recent change and have validated that this has brought customers out of impact and can now successfully send a message to a channel using Workflows that include 'refer to a message link'. We apologize for how this incident may have affected you and your business.

6. monitoring Jul 24, 2026, 10:48 AM UTC

   Resolved.

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Started Jul 23, 2026, 06:31 PM UTC· resolved Jul 29, 2026, 07:47 PM UTC

1. monitoring Jul 23, 2026, 06:31 PM UTC

   Dear Valued Client, We wanted to share an update regarding an upcoming improvement and its impact on our 26.04 release timeline. In release 26.03, we introduced changes to how Security Admins are granted access to units. During subsequent testing, we identified an opportunity to improve this functionality further to ensure it works seamlessly across all client configurations. We've decided to build this improvement directly into the 26.04 release, allowing us to deliver a more thoroughly tested and polished update. As a result, our 26.04 deployment timeline has shifted: Staging deployments: August 3 – August 20 Production deployments: August 26 – September 10 You will receive communication confirming your specific release date by 07/29/26. We appreciate your patience as we work to deliver a stable, well-tested update. If you have any questions in the meantime, please don't hesitate to reach out to your account team.

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Started Jul 21, 2026, 09:48 AM UTC· resolved Jul 29, 2026, 06:19 PM UTC

1. monitoring Jul 21, 2026, 09:48 AM UTC

   We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

2. monitoring Jul 22, 2026, 06:59 AM UTC

   A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call. Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.

3. monitoring Jul 24, 2026, 01:07 PM UTC

   Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers. We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance.

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Started Jul 20, 2026, 08:18 PM UTC· resolved Jul 28, 2026, 10:31 PM UTC

1. monitoring Jul 20, 2026, 08:18 PM UTC

   We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.

2. monitoring Jul 20, 2026, 09:27 PM UTC

   Our teams are continuing to investigate delays in Jira and Jira Service Management automation rule executions for some customers. We are seeing signs of improvement, but affected users may still experience delays. We'll share updates here as more information is available.

3. monitoring Jul 21, 2026, 04:53 AM UTC

   The team has identified a root cause and after initial testing, is now enacting scaling changes to help to prevent these rule execution delays. We'll monitor performance over the next 24 hours and provide an update at that time or sooner if we can confirm the improvement is in place.

4. monitoring Jul 22, 2026, 12:56 AM UTC

   Our team has been able to validate that all rule executions are performing normally and this issue is now resolved.

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Started Jul 19, 2026, 03:00 AM UTC· resolved Jul 27, 2026, 12:15 PM UTC

1. monitoring Jul 19, 2026, 03:00 AM UTC

   Maintenance tasks: Our International Payments partner will be performing standard database maintenance. Expected impact: The Illumia International Payment option will be unavailable for approximately thirty (30) minutes. All other payment methods, including credit cards, eCheck and other international payments options, will remain available and unaffected. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.

2. monitoring Jul 19, 2026, 03:30 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Jul 15, 2026, 06:11 PM UTC· resolved Jul 24, 2026, 08:12 PM UTC

1. monitoring Jul 15, 2026, 06:11 PM UTC

   Starting around 10:09 AM PDT on July 15, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 15, 2026, 07:33 PM UTC

   Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 15, 2026, 09:02 PM UTC

   Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Jul 15, 2026, 10:30 PM UTC

   Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Jul 15, 2026, 11:25 PM UTC

   Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoring Jul 16, 2026, 01:58 AM UTC

   Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

7. monitoring Jul 16, 2026, 03:12 AM UTC

   Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.

8. monitoring Jul 16, 2026, 06:15 PM UTC

   Our engineers have monitored the fix and confirmed the issue with delay with account actions has been resolved. All services are now operating normally at this time.

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Started Jul 14, 2026, 02:00 PM UTC· resolved Jul 24, 2026, 08:29 AM UTC

1. monitoring Jul 14, 2026, 02:00 PM UTC

   Our engineers have investigated and resolved the issues with email delays that involved a certain subset of users. From 10:20 AM PST to 10:25 AM PST customers may have experienced delays with email deliverability for a certain subset of users. This would have impacted Email API and Marketing mail sending. There was no data loss due to this incident. The issue has been resolved and all impacted services are operating normally.

2. monitoring Jul 14, 2026, 02:01 PM UTC

   Incident closed.

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Started Jul 13, 2026, 05:00 PM UTC· resolved Jul 23, 2026, 06:48 PM UTC

1. monitoring Jul 13, 2026, 08:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

2. monitoring Jul 13, 2026, 08:14 PM UTC

   The scheduled maintenance for July 14th has been canceled and will be rescheduled for a future date. A new maintenance notice will be provided one week in advance once a new date is confirmed If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 2.

3. monitoring Jul 14, 2026, 05:00 PM UTC

   Maintenance Tasks: We will perform a scheduled disaster recovery test on the IDX System Expected Impact: While no impact is expected, brief disruptions to IDX may occur during this maintenance window. If you have any questions, please open a case via Transact Connect or call Illumia Support at 888-381-8054, Option 2.

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Started Jul 13, 2026, 04:13 PM UTC· resolved Jul 23, 2026, 03:31 PM UTC

1. monitoring Jul 13, 2026, 04:13 PM UTC

   Starting around 8:58 AM PDT on July 13, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 13, 2026, 04:23 PM UTC

   Our engineers have identified the issue and are working toward a fix. Account actions, such as password resets, will continue to experience delays while the fix is being implemented. Please note that this does not impact mail send, which continues to process normally. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 13, 2026, 04:36 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Account actions, such as password resets, are beginning to process as the system recovers and clears any remaining delays. As a reminder, this issue continues to have no impact on mail send. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Jul 13, 2026, 05:15 PM UTC

   Our engineers have monitored the fix and confirmed the issue with account actions has been resolved. All services are now operating normally at this time.

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Started Jul 11, 2026, 10:44 PM UTC· resolved Jul 21, 2026, 02:26 PM UTC

1. monitoring Jul 11, 2026, 10:44 PM UTC

   Illumia engineers are investigating an issue related to single-sign-on for eAccounts portals.

2. monitoring Jul 11, 2026, 11:52 PM UTC

   Illumia engineers are continuing to investigate an issue related to single-sign-on for eAccounts portals.

3. monitoring Jul 12, 2026, 12:38 AM UTC

   The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues.

4. monitoring Jul 12, 2026, 01:15 AM UTC

   Our investigation has determined that this system is experiencing degraded performance.

5. monitoring Jul 12, 2026, 03:44 AM UTC

   The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues.

6. monitoring Jul 12, 2026, 04:45 AM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Jul 09, 2026, 05:47 PM UTC· resolved Jul 21, 2026, 04:49 AM UTC

1. monitoring Jul 09, 2026, 05:47 PM UTC

   Overview: InCommon has made recent changes to server certificates that have affected some TSE clients. Additional changes are coming soon that will affect all TSE clients that use InCommon certificates and still use legacy devices. GoDaddy has also made changes to its SSL certificates that will require a manual workaround for legacy devices. Current State (new InCommon certificates obtained in past couple months through ~ July 17, 2026): InCommon made a short-lived change to the root certificate used to generate server certificates starting earlier this year up through approximately July 17, 2026. Many older embedded devices (across all industries, not limited to Illumia) do not contain this root certificate, preventing them from establishing TLS connections. They provided a workaround to “cross-sign” those new certificates back to the previously used root certificate. Over the last couple of months, Illumia has assisted several clients in reconfiguring their newly acquired InCommon certificates to leverage this cross-signing. Please reach out to support if you plan to update your InCommon certificates between now and July 17, 2026, to ensure that the manual steps are completed as needed. Next State (new InCommon certificates obtained after ~ July 17, 2026): InCommon is making another transition between now and July 17, 2026, to a different root certificate. This new root certificate will not support the cross-signing as described above. We expect newer supported devices (PR5000 and Verify in particular) to have no issues with these new certificates. We are actively preparing to test this as soon as possible. Older legacy devices (SA3032, MF4100, VR4100/VR4101, AC3100, LC3000, VR-MDBMP) will not work with these new InCommon certificates because they do not contain the new root certificate that will be used. Note that all these devices are past the End of Support date except for SA3032 (with an official End of Support date of June 30, 2026). Options after ~ July 17, 2026: Option 1 – obtain GoDaddy certificate: All of the affected legacy devices listed above can still be used if you obtain a GoDaddy certificate instead of InCommon. Option 2 – upgrade TSE to continue support of some legacy devices: Illumia is expediting a TSE update that will include firmware updates for SA3032, MF4100, and VR4100/VR4101 to allow them to continue to work with the next version of InCommon certificates. Note that we will not be updating AC3100, LC3000, or VR-MDBMP. This update will be available by approximately June 30, 2026. We want to prioritize upgrading TSE clients based on when their existing InCommon certificate expires. We expect a high volume of upgrade requests. The sequence of this TSE update will generally be: Perform TSE update. Bring all SA3032, MF4100, VR4100/VR4101 online to get the firmware update – this includes any spares you may want to use in the future. After all legacy devices are confirmed updated, obtain your next InCommon certificate in advance of your existing one expiring. About this Update: Illumia has decided to invest the development resources to provide this TSE update to allow our valued clients to continue to use legacy devices beyond their advertised End of Support dates. These devices have provided our clients with many years (decades) of use and are at the point where we will not be able to continue to update them. This is why we have announced an end-of-life plan for them, including End of Sale and End of Support dates. In this particular case, we recognize that many SA3032, MF4100, and VR4100/VR4101 units are still in use and have opted to invest the development, testing, upgrade, support, and other logistical effort into offering an update. It is unlikely that we will be able to support those devices for other similar situations in the future. For additional information and discussion around this topic, please see the webinar: Webinar Registration - Zoom.

2. monitoring Jul 09, 2026, 05:48 PM UTC

   The Software Bulletin notification has been removed from the site.

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Started Jul 06, 2026, 04:11 PM UTC· resolved Jul 20, 2026, 08:16 PM UTC

1. monitoring Jul 06, 2026, 04:11 PM UTC

   We are actively investigating reports of performance degradation affecting Automation for JIRA. We will share updates here as more information is available.

2. monitoring Jul 06, 2026, 05:12 PM UTC

   We continue to investigate performance degradation affecting Automation for JIRA in Europe regions. We will share updates here as more information becomes available.

3. monitoring Jul 06, 2026, 05:57 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience performance degradation affecting Automation for JIRA in Europe regions. We will continue to share additional updates here as more information is available.

4. monitoring Jul 06, 2026, 06:41 PM UTC

   The performance degradation of Automation for JIRA in Europe regions has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

5. monitoring Jul 06, 2026, 06:52 PM UTC

   On July 6, 2026, some users in Europe regions may have experienced performance degradation with Automation for JIRA. The issue has now been resolved, and the service is operating normally for all affected customers. If you believe the issue continues to persist, please contact our Support team for further assistance and troubleshooting.

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Started Jul 06, 2026, 09:23 AM UTC· resolved Jul 20, 2026, 04:05 PM UTC

1. monitoring Jul 06, 2026, 09:23 AM UTC

   We are investigating issues affecting your services. We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.

2. monitoring Jul 06, 2026, 10:04 AM UTC

   We have successfully applied the fix and are seeing recovery. Automation capabilities are being restored and should operate normally going forward. Data processing requests submitted during the outage period were not completed due to service unavailability. We continue to monitor the situation and expect full recovery within the next hour. We will provide additional updates in the next one hour or sooner.

3. monitoring Jul 06, 2026, 11:46 AM UTC

   We are still seeing some issues with user-search, user-picker and assets across with the EU-Region. We continue to investigate the situation and will provide additional updates in the next one hour or sooner.

4. monitoring Jul 06, 2026, 12:25 PM UTC

   We have applied the fix to mitigate the issue and are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.

5. monitoring Jul 06, 2026, 01:04 PM UTC

   On July 6th 2026, between 06:51 UTC to 09:39 UTC some users may have experienced issues related Automation, and between 08:10 UTC to 11:50 UTC some users may have experienced issues related to user-search, user-picker and assets in the EU-Region. The issues have now been resolved and the services are operating normally for all the customers.

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Started Jul 01, 2026, 06:59 PM UTC· resolved Jul 16, 2026, 08:37 PM UTC

1. monitoring Jul 01, 2026, 06:59 PM UTC

   Illumia engineers are aware that logins to the Customer Connect portal are being rejected and are working towards a resolution.

2. monitoring Jul 01, 2026, 08:02 PM UTC

   The login issues appear to be impactful for a small subset of all users. Engineers continue to work towards a resolution.

3. monitoring Jul 08, 2026, 03:27 PM UTC

   The issue with the Connect Portal is tentatively resolved. Users are encouraged to contact support if they are still experiencing problems logging in.

4. monitoring Jul 13, 2026, 06:00 PM UTC

   This incident has been resolved and all systems are now operating normally. Users are encouraged to contact support if they are still experiencing problems logging in.

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Started Jul 01, 2026, 04:00 AM UTC· resolved Jul 14, 2026, 10:00 PM UTC

1. monitoring Jul 01, 2026, 04:00 AM UTC

   Maintenance tasks: Our Cloud Service Database team will be applying Oracle Critical Patch Updates. Expected impact: All customers should expect system downtime based off the window and time zones listed below: Activity Upgrade Window Impact Oracle Infrastructure Upgrade July 1, 2026 (12:00 AM ET - 05:00 AM ET) June 30, 2026 - July 1, 2026 (11:00 PM CT - 04:00 AM CT) June 30, 2026 - July 1, 2026 (10:00 PM MT - 03:00 AM MT) June 30, 2026 - July 1, 2026 (09:00 PM PT - 02:00 AM PT) ~5 HRS - All TSE Services will be offline and Oracle Pluggable Databases will be unavailable and inaccessible. During this maintenance the Database will be offline, and the TSE Application Services will not be available. Any offline transactions will be posted once the services are brought online. Please take note of this maintenance window and inform all relevant groups. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 2 then 1.

2. monitoring Jul 01, 2026, 09:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Jun 29, 2026, 04:20 PM UTC· resolved Jul 13, 2026, 07:33 PM UTC

1. monitoring Jun 29, 2026, 04:20 PM UTC

   Starting earlier today on June 29, 2026, our engineers began investigating an issue with the Microsoft Feedback Loop (Spam Reports). Users may experience Microsoft spam reports failing to populate within the SendGrid UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jun 29, 2026, 05:02 PM UTC

   Our engineers have identified the issue and are working toward a fix. We have isolated the root cause preventing Microsoft spam reports from populating and are actively implementing the solution. Please note that mail send remains completely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jun 29, 2026, 06:48 PM UTC

   Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available

4. monitoring Jun 29, 2026, 09:17 PM UTC

   Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jun 29, 2026, 10:52 PM UTC

   Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update as soon as more information becomes available.

6. monitoring Jun 29, 2026, 11:59 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

7. monitoring Jun 30, 2026, 02:13 AM UTC

   Our engineers have monitored the fix and confirmed the issue with Microsoft Feedback Loop has been resolved. All services are now operating normally at this time.

Read the full incident report →