Transact experienced a minor incident on July 29, 2026, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jul 29, 2026, 03:35 PM UTC
A software update for Verify will be available July 29th. Release 2.3.1 is an over-the-air (OTA) update. Automatic updates will take place for devices, and if a device is currently in Unattended Mode, it will return to that state after the update completes. Once the Verify application update has taken place, a TSE settings refresh will also be required for the fix within the update to be fully implemented. A settings refresh is automatically triggered after Verify application updates. This patch release resolves an issue where Sale transactions could fail for merchants with certain product setups. Product ID handling has been corrected to ensure transactions process accurately. If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054 .