Transact incident

Delays with SendGrid Account Actions and Password Resets

Minor Resolved View vendor source →

Transact experienced a minor incident on July 13, 2026, lasting 9d 23h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 04:13 PM UTC
Resolved
Jul 23, 2026, 03:31 PM UTC
Duration
9d 23h
Detected by Pingoru
Jul 13, 2026, 04:13 PM UTC

Update timeline

  1. monitoring Jul 13, 2026, 04:13 PM UTC

    Starting around 8:58 AM PDT on July 13, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.