Transact incident

Twilio SendGrid Email Delays

Transact is currently experiencing a minor incident, which began 1d ago. The vendor's full update timeline is below.

Started
Jul 14, 2026, 02:00 PM UTC
Resolved
Ongoing
Duration
● 1d 9h
Detected by Pingoru
Jul 14, 2026, 02:00 PM UTC

Update timeline

  1. monitoring Jul 14, 2026, 02:00 PM UTC

    Our engineers have investigated and resolved the issues with email delays that involved a certain subset of users. From 10:20 AM PST to 10:25 AM PST customers may have experienced delays with email deliverability for a certain subset of users. This would have impacted Email API and Marketing mail sending. There was no data loss due to this incident. The issue has been resolved and all impacted services are operating normally.