Trainerize incident

External Communication: Scheduled Reporting Delay.

Notice Resolved View vendor source →

Trainerize experienced a notice incident on December 3, 2025 affecting Insights Analyze and Insights Customize and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 12:41 PM UTC
Resolved
Dec 03, 2025, 04:26 PM UTC
Duration
3h 44m
Detected by Pingoru
Dec 03, 2025, 12:41 PM UTC

Affected components

Insights AnalyzeInsights CustomizeClub Report Services (CRS)DataTrak Scheduled Reporting

Update timeline

  1. monitoring Dec 03, 2025, 12:41 PM UTC

    Dear valued customers, We want to inform you that there is a delay in our scheduled reporting. In the short term Legacy M&O Ad hoc Reports are available for any urgent needs. We apologize for any inconvenience this may cause and assure you that our team will continue to monitoring until complete. To stay updated on the situation, we encourage you to monitor our status page alerts and visit our website (linked below) for the most up-to-date information. Thank you for your understanding and continued support.

  2. resolved Dec 03, 2025, 04:26 PM UTC

    The back end reporting process have completed. Reports are actively processing as of approximately 10:14 AM CT. Thank you for your understanding ABC Team