Trainerize experienced a critical incident on November 12, 2025 affecting Gymsales.io and Sales CRM, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 12, 2025, 02:38 PM UTC
Following the completion of scheduled maintenance, we are currently investigating an issue impacting access to the web interface. Users may experience gateway timeout errors when attempting to load the application. Our engineering team is actively working to identify the cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available. Thank you for your continued patience and support.
- monitoring Nov 12, 2025, 03:28 PM UTC
A fix has been implemented to address the issue impacting the web interface. Users should now be able to access the application without experiencing timeout errors. We are currently monitoring system performance to ensure stability and will update this incident once full resolution is confirmed.
- resolved Nov 12, 2025, 03:42 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 7:56 AM Central Time End: 9:12 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10132