Trainerize incident
ABC Fitness has detected an issue with Ignite Engagement Resolved
Trainerize experienced a critical incident on December 13, 2025 affecting Engagement, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2025, 02:31 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Dec 13, 2025, 02:42 PM UTC
Our technical teams have identified the source of the issue affecting Ignite Engagement. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.
- monitoring Dec 13, 2025, 03:55 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Dec 13, 2025, 04:03 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 6:06 AM Central Time End: 9:47 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10246