Total Synergy Outage History

There were 4 Total Synergy outages since February 8, 2026 totaling 281h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.totalsynergy.com

Critical April 28, 2026

502 Bad Gateway Error

Detected by Pingoru: Apr 28, 2026, 02:26 AM UTC
Resolved: May 01, 2026, 12:34 AM UTC
Duration: 2d 22h

Affected: Synergy App

Timeline · 3 updates

investigating Apr 28, 2026, 02:26 AM UTC

Our engineering team are investigating a new instance of 502 Bad Gateway errors. We will provide updates as they become available.
investigating Apr 28, 2026, 04:13 AM UTC

We’re continuing to investigate the recent performance degradation to better understand the root cause. While our investigation is still ongoing, performance has stabilised and the platform is currently operating as expected. We’re closely monitoring the situation and will continue to investigate in the background. Further updates will be shared as more information becomes available.
resolved May 01, 2026, 12:34 AM UTC

The Synergy production platform has stabilised and the service is operating as expected. At this time, we have not been able to identify a definitive root cause. Our team will continue to investigate and closely monitor the environment to ensure ongoing stability. If you experience any further issues, please contact our support team.

Read the full incident report →

Critical April 28, 2026

502 Bad Gateway Error.

Detected by Pingoru: Apr 28, 2026, 12:11 AM UTC
Resolved: Apr 28, 2026, 12:14 AM UTC
Duration: 2m

Affected: Synergy App

Timeline · 3 updates

investigating Apr 28, 2026, 12:11 AM UTC

We're currently investigating an issue reported by users receiving a 502 Bad Gateway Error. We will provide further updates as soon as possible.
resolved Apr 28, 2026, 12:14 AM UTC

We have identified the issue causing the 502 Bad Gateway error and resolved the problem.
postmortem Apr 29, 2026, 06:42 AM UTC

On 28 April 2026, some users experienced a 502 Bad Gateway error when accessing the Synergy Production Environment. The issue was caused by an SSL certificate that expired at 10:00 AM AEST. We received the first report at 10:07 AM AEST, and the certificate was renewed at 10:10 AM AEST, restoring access shortly after. The issue was confirmed as resolved by 10:12 AM AEST. We’re improving our certificate monitoring to help prevent this from happening again.

Read the full incident report →

Minor February 8, 2026

Login Issues

Detected by Pingoru: Feb 08, 2026, 09:24 PM UTC
Resolved: Feb 09, 2026, 04:17 AM UTC
Duration: 6h 53m

Affected: Synergy App

Timeline · 4 updates

investigating Feb 08, 2026, 09:24 PM UTC

We're currently investigating multiple reports of login issues this morning, 9 February 2026, 2025. Our development team are investigating this with the highest priority and we will provide updates as they become available.
investigating Feb 08, 2026, 10:58 PM UTC

Users are now reporting successful login. Our development team are continuing to investigate the cause and monitor performance.
investigating Feb 09, 2026, 12:25 AM UTC

Development are still investigating the root cause of this morning's login and performance issues, however we have confirmation that performance has improved. If you're still experiencing performance issues, please reach out to our Support team for further investigation.
resolved Feb 09, 2026, 04:17 AM UTC

The login and performance issues that Synergy users were experiencing from 7:30 AM AEDT, 9 February 2026 have been resolved. If you're still experiencing any performance issues, please contact Support for further investigation. Thank you for your patience and understanding during this time.

Read the full incident report →

Minor February 8, 2026

Intermittent Service Disruptions

Detected by Pingoru: Feb 08, 2026, 10:21 AM UTC
Resolved: Feb 16, 2026, 10:47 PM UTC
Duration: 8d 12h

Affected: Synergy App

Timeline · 3 updates

identified Feb 08, 2026, 10:21 AM UTC

From approximately 6:15 PM AEDT (8:15 AM GMT) on Saturday, 7 February, Microsoft Azure reported a power outage at one of its data centres, resulting in service disruptions across Synergy and associated services, including Power BI. Microsoft has advised that the environment has been stabilised; however, Synergy users may continue to experience intermittent disruptions over the next 24 hours and we will continue to provide updates as they become available from Microsoft.
monitoring Feb 09, 2026, 01:09 AM UTC

Microsoft have advised issue has been downgraded from Critical to Warning level. We will continue to monitor.
resolved Feb 16, 2026, 10:47 PM UTC

The issue has been marked as resolved by Microsoft and we will continue to monitor. Microsoft released the following information regarding the incident. Between 07:58 UTC on 07 February 2026 and 04:24 UTC on 08 February 2026, customers using multiple Azure services in the West US region may have experienced intermittent service unavailability, timeouts and/or higher than normal latency. The event began following an unexpected power interruption affecting a single West US datacenter, after which internal monitoring reported widespread device unreachability and downstream service degradation. Further information can be accessed by Microsoft users with Azure access here: https://status.cloud.microsoft/

Read the full incident report →

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