Resolved after 21 hours 22 minutes, affecting Third Party Services, on November 13, 2026.
TopstepX experienced a data issue on November 12, 2026 between 7:26pm CT and 9:59pm CT. It's fixed, and the platform is back up and running. What happens next: - Lost money on a trade that closed during the issue window? We're removing that loss from your account. - Account or Challenge closed after hitting your Maximum Loss Limit? If this issue caused an incorrect rule violation that closed your account, we're reopening it with the impact window losses removed. - Made a profit on a trade during the outage? You keep it. We're not touching those gains. If you're in a Trading Combine, please note: removing losing trades raises your net profit for the day, which can make today a larger share of your total profit and put you over the 55% Consistency Target. If that happens, please reach out to Trader Support and we'll review it with you - https://www.topstep.com/contact-support/ We're working through the adjustments now. If your account still looks wrong after 5pm CT today, please reach out to Trader Support and we'll look into it.
Affected components
Update timeline
- identified Nov 13, 2026, 03:07 AM UTC
We’re aware that an issue is currently impacting trade data on TopstepX and our team is actively working to resolve it. While this is ongoing, please do not: - Place trades - Reset your account - Delete your account Taking any of these actions during the outage may prevent us from being able to offer a resolution once things are back to normal. There’s no need to open a support ticket. We’re tracking this issue and will reach out to you directly once it’s resolved. Thank you for your understanding.
- monitoring Nov 13, 2026, 03:59 AM UTC
TopstepX trading data had an issue this evening from 7:26pm CT to 9:59 CT. It’s fixed, and the platform is back up and running. We’re still working on a resolution for affected accounts. Until we follow up, if you believe your account was impacted please do not: - Place trades - Reset your account - Delete your account Your account needs to stay as it was so we can review what happened during the outage and adjust it correctly. Taking any of these actions before then may prevent us from being able to offer a resolution. You don’t need to open a Support ticket. We’ll contact you directly when the resolution is ready, and we’ll tell you when it’s OK to trade again. Thank you for your patience while we work through this.
- resolved Nov 14, 2026, 12:30 AM UTC
TopstepX experienced a data issue on November 12, 2026 between 7:26pm CT and 9:59pm CT. It's fixed, and the platform is back up and running. What happens next: - Lost money on a trade that closed during the issue window? We're removing that loss from your account. - Account or Challenge closed after hitting your Maximum Loss Limit? If this issue caused an incorrect rule violation that closed your account, we're reopening it with the impact window losses removed. - Made a profit on a trade during the outage? You keep it. We're not touching those gains. If you're in a Trading Combine, please note: removing losing trades raises your net profit for the day, which can make today a larger share of your total profit and put you over the 55% Consistency Target. If that happens, please reach out to Trader Support and we'll review it with you - https://www.topstep.com/contact-support/ We're working through the adjustments now. If your account still looks wrong after 5pm CT today, please reach out to Trader Support and we'll look into it.
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