Is Topstep down?

Hey Traders, Trading is currently unavailable in our Live accounts. Our team is investigating and working to get the platform restored as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**

Hey Traders, Everything with Live Trading is fully restored and operating normally. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.

We’re aware of an issue impacting TopstepX Trading Platform that’s currently affecting all Prop traders. You may not be able to log in right now. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**

As of 9:27am CDT, TopstepX Trading Platform is back online and trading is fully operational. We are actively reviewing the impact from this morning and will share more information soon. If you were impacted by the outage this morning, our recommendation is to avoid trading the affected account until our review is finished and we have shared an update with you. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.

As of 9:27am CDT, TopstepX Trading Platform is back online and trading is fully operational. If your accounts were impacted by today’s outage, we will follow up by email with details. If you were impacted by the outage this morning, our recommendation is to avoid trading the affected account until our review is finished and we have shared an update with you. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.

Between 8:34 and 9:27 a.m. CT, TopstepX experienced a trading platform outage. This incident has been resolved, trading is fully operational, and no action is needed from you. Here’s what we are doing to make it right due to the outage: - Lost money on open trades? Erased. We’re wiping those losses from your account. - Position reversed? Some trades reversed into an opposite “ghost” position in an attempt to flatten you. These are erased completely, whether they won or lost. - Got flagged for hedging violations today? All violations are removed. - Account violated due to the Maximum Loss Limit? We are reactivating any account closed due to an incorrect rule violation, with negative trades from the outage removed. - Made a profit on open trades? You keep those gains. We aren't touching them. *Note* Removing losing trades may push your best day over the 55% Consistency Target, https://help.topstep.com/en/articles/8284208-consistency-at-topstep. If that happens, it's a side effect of our fix, not something you did. Contact Trader Support and we'll correct it. We are actively working to make all necessary adjustments. If your account still looks incorrect after 7pm CDT today, Sept 22, contact Trader Support, https://www.topstep.com/contact-support/, with your account name.

Between 8:34 and 9:27 a.m. CT, on Sept 22, TopstepX experienced a trading platform outage. This incident has been resolved, trading is fully operational, and no action is needed from you. Here’s what we are doing to make it right due to the outage: - Lost money on open trades? Erased. We’re wiping those losses from your account. - Position reversed? Some trades reversed into an opposite “ghost” position in an attempt to flatten you. These are erased completely, whether they won or lost. - Got flagged for hedging violations today? All violations are removed. - Account violated due to the Maximum Loss Limit? We are reactivating any account closed due to an incorrect rule violation, with negative trades from the outage removed. - Made a profit on open trades? You keep those gains. We aren't touching them. *Note* Removing losing trades may push your best day over the 55% Consistency Target, https://help.topstep.com/en/articles/8284208-consistency-at-topstep. If that happens, it's a side effect of our fix, not something you did. Contact Trader Support and we'll correct it. We are actively working to make all necessary adjustments. If your account still looks incorrect after 7pm CDT today, Sept 22, contact Trader Support, https://www.topstep.com/contact-support/, with your account name.

We’re currently experiencing a payout processing delay with Wise, one of our payout providers. As a result, Wise is temporarily unavailable as a payout option for new payout requests while we work through the issue. If you already have a pending Wise payout: If your payout has been approved by Topstep, it has not been rejected or canceled and remains in the processing queue. We’re actively working with Wise to get affected payouts moving as quickly as possible. We do not have a confirmed resolution timeline at this time, but we’ll provide an update as soon as more information is available. You can continue to request payouts using our other available payout methods. We appreciate your patience while we work to resolve this. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**

Wise is back up and available as a payout method for traders located in China, Canada, and the United Kingdom. If you're in one of these regions, you can now submit new payout requests using Wise as usual. For traders located outside of China, Canada, and the United Kingdom, Wise remains unavailable at this time. Please continue using one of our other available payout methods for now. Should this change, we will provide an update to all traders. Thanks for your patience and trade well!

Overview We are currently investigating an issue regarding duplicate payment notifications affecting a small number of traders. Next Steps We will provide another update as soon as we receive further details. Thank you for your patience and assistance while we get this sorted out!

Overview We have identified the cause of the recent payment notifications affecting a small number of traders. Next Steps We understand this was confusing and sincerely appreciate your patience while we worked with our payment partners to resolve the issue. If you have any remaining questions, our Support team is here to help!

Overview We have identified the cause of the recent payment notifications. While initial reports were heavily concentrated among traders using Revolut, we want to clarify that Revolut was not the root cause of this incident. Revolut was simply one of the primary card issuers impacted. The full scope of this issue extends to Mastercard purchases made across all credit card issuers over the last 5 weeks. What Happened Over the last 5 weeks, a number of authorized Mastercard transactions were not properly settled behind the scenes by our payment processing partners and ultimately failed. To collect these outstanding balances, our payment partners retried these failed settlement attempts in bulk this morning. Because Revolut's app provides immediate real-time notifications for captures and cancellations, the impact was most visible to Revolut cardholders. However, this bulk retry affected all traders with unsettled Mastercard purchases during this 5-week window. This reprocessing may cause your bank to show a new charge on your statement while removing or adjusting the original, unsettled transaction entry. What To Expect - Statement Adjustments: If the original charge was removed from your account or statement, it will be added back by your bank as processing completes. - Single Settled Charge: Once your bank finishes processing, you will have only one successful charge for each purchase. Important Note: While these temporary charge removals and replacement entries may appear confusing in your feed, your final settled balance should accurately reflect your original purchase. You should not be overcharged. Action Steps: What To Do Next Please allow a short period for your bank to complete processing and finalize your statement. If, after your bank has completed processing, you still see duplicate charges for the same purchase: - Reach out directly to Trader Support (https://www.topstep.com/contact-support/). - Please include details regarding your affected purchase(s) and screenshots showing the duplicate charges from your banking app. Next Steps We understand this was confusing and sincerely appreciate your patience while we worked with our payment partners to resolve the issue. If you have any remaining questions, our Support team is here to help!

Overview Yesterday an issue was detected with our payment processing partner. Some Mastercard purchases made since June 22, 2026 were delayed on their end and *Topstep was not notified*. Since payments were not fully processed, our processing partner processed them again this weekend. *Topstep was also not notified of this weekend’s processing.* Depending on your bank and based on information provided to us by our processing partner, you may see one or both of these scenarios: - Removed or reversed charges - A new charge for the same purchase What To Expect - Once your bank finishes processing, you should see one completed charge for each purchase, and your final balance should match what you originally agreed to pay. **Our processing partner has confirmed you should not be charged twice.** - Some affected payments have not been reprocessed yet. Our processing partner expects to retry those transactions in the coming days. **If your account is affected, Topstep will notify you before any additional payment attempt is made so you know what to expect.** What You Need To Do For now, please allow your bank time to finish processing transactions. Should you run into further issues, please contact Trader Support with: - The details of the purchase - Screenshots showing both charges We know seeing unexpected charges on your card can be unsettling, and we appreciate your patience while we worked with our payment partner to identify and resolve the issue. For more information from our processing partner, please read their statement here - https://www.nuvei.com/update-on-recent-payment-processing-delay

This incident has been resolved with our Payment processor. We know seeing unexpected charges on your card can be unsettling, and we appreciate your patience while we worked with our payment partner to identify and resolve the issue. For more information from our processing partner, please read their statement here - https://www.nuvei.com/update-on-recent-payment-processing-delay Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.