Topstep experienced a minor incident on August 18, 2026 affecting New Dashboard, lasting 13d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 03:43 PM UTC
We’re currently experiencing a payout processing delay with Wise, one of our payout providers. As a result, Wise is temporarily unavailable as a payout option for new payout requests while we work through the issue. If you already have a pending Wise payout: If your payout has been approved by Topstep, it has not been rejected or canceled and remains in the processing queue. We’re actively working with Wise to get affected payouts moving as quickly as possible. We do not have a confirmed resolution timeline at this time, but we’ll provide an update as soon as more information is available. You can continue to request payouts using our other available payout methods. We appreciate your patience while we work to resolve this. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**
- resolved Aug 31, 2026, 08:01 PM UTC
Wise is back up and available as a payout method for traders located in China, Canada, and the United Kingdom. If you're in one of these regions, you can now submit new payout requests using Wise as usual. For traders located outside of China, Canada, and the United Kingdom, Wise remains unavailable at this time. Please continue using one of our other available payout methods for now. Should this change, we will provide an update to all traders. Thanks for your patience and trade well!