Topstep experienced a notice incident on September 22, 2026 affecting TopstepX, lasting 14d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 01:48 PM UTC
We’re aware of an issue impacting TopstepX Trading Platform that’s currently affecting all Prop traders. You may not be able to log in right now. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**
- identified Sep 22, 2026, 02:29 PM UTC
As of 9:27am CDT, TopstepX Trading Platform is back online and trading is fully operational. We are actively reviewing the impact from this morning and will share more information soon. If you were impacted by the outage this morning, our recommendation is to avoid trading the affected account until our review is finished and we have shared an update with you. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.
- monitoring Sep 22, 2026, 03:26 PM UTC
As of 9:27am CDT, TopstepX Trading Platform is back online and trading is fully operational. If your accounts were impacted by today’s outage, we will follow up by email with details. If you were impacted by the outage this morning, our recommendation is to avoid trading the affected account until our review is finished and we have shared an update with you. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.
- monitoring Sep 22, 2026, 10:02 PM UTC
Between 8:34 and 9:27 a.m. CT, TopstepX experienced a trading platform outage. This incident has been resolved, trading is fully operational, and no action is needed from you. Here’s what we are doing to make it right due to the outage: - Lost money on open trades? Erased. We’re wiping those losses from your account. - Position reversed? Some trades reversed into an opposite “ghost” position in an attempt to flatten you. These are erased completely, whether they won or lost. - Got flagged for hedging violations today? All violations are removed. - Account violated due to the Maximum Loss Limit? We are reactivating any account closed due to an incorrect rule violation, with negative trades from the outage removed. - Made a profit on open trades? You keep those gains. We aren't touching them. *Note* Removing losing trades may push your best day over the 55% Consistency Target, https://help.topstep.com/en/articles/8284208-consistency-at-topstep. If that happens, it's a side effect of our fix, not something you did. Contact Trader Support and we'll correct it. We are actively working to make all necessary adjustments. If your account still looks incorrect after 7pm CDT today, Sept 22, contact Trader Support, https://www.topstep.com/contact-support/, with your account name.
- resolved Oct 06, 2026, 08:23 PM UTC
Between 8:34 and 9:27 a.m. CT, on Sept 22, TopstepX experienced a trading platform outage. This incident has been resolved, trading is fully operational, and no action is needed from you. Here’s what we are doing to make it right due to the outage: - Lost money on open trades? Erased. We’re wiping those losses from your account. - Position reversed? Some trades reversed into an opposite “ghost” position in an attempt to flatten you. These are erased completely, whether they won or lost. - Got flagged for hedging violations today? All violations are removed. - Account violated due to the Maximum Loss Limit? We are reactivating any account closed due to an incorrect rule violation, with negative trades from the outage removed. - Made a profit on open trades? You keep those gains. We aren't touching them. *Note* Removing losing trades may push your best day over the 55% Consistency Target, https://help.topstep.com/en/articles/8284208-consistency-at-topstep. If that happens, it's a side effect of our fix, not something you did. Contact Trader Support and we'll correct it. We are actively working to make all necessary adjustments. If your account still looks incorrect after 7pm CDT today, Sept 22, contact Trader Support, https://www.topstep.com/contact-support/, with your account name.