Resolved after 33 minutes, affecting NO1 SaaS hosting location, on October 29, 2026.
We have identified the root cause of the disruption affecting our NO1 hosting location. Our engineers have successfully implemented mitigation measures, and the affected TOPdesk environments are available again. We consider this incident resolved but will continue monitoring the affected environments to ensure continued stability. A further evaluation of the incident and a Root Cause Analysis (RCA) will follow. Thank you for your patience and our apologies for the inconvenience this issue has caused.
Affected components
Update timeline
- investigating Oct 29, 2026, 03:22 PM UTC
We are currently experiencing problems on the NO1 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
- resolved Oct 29, 2026, 03:55 PM UTC
We have identified the root cause of the disruption affecting our NO1 hosting location. Our engineers have successfully implemented mitigation measures, and the affected TOPdesk environments are available again. We consider this incident resolved but will continue monitoring the affected environments to ensure continued stability. A further evaluation of the incident and a Root Cause Analysis (RCA) will follow. Thank you for your patience and our apologies for the inconvenience this issue has caused.
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