Ongoing since 09:11 AM UTC, affecting Functionality malfunction.
We are currently experiencing issues with: •TOPdesk login: Users can log in at times, but login attempts fail at other times. •Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times. •My TOPdesk login: Users can sometimes log in, while at other times they cannot. •Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout. •Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them. •TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode. •Emails are not displayed right, preview is not available. The issue currently affects Microsoft Edge and Google Chrome. Clearing your browser’s cache may resolve the issue. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 7470.
Affected components
Update timeline
- investigating Oct 27, 2026, 09:11 AM UTC
We are currently experiencing issues with: •TOPdesk login: Users can log in at times, but login attempts fail at other times. •Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times. •My TOPdesk login: Users can sometimes log in, while at other times they cannot. •Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout. •Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them. •TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode. •Emails are not displayed right, preview is not available. The issue currently affects Microsoft Edge and Google Chrome. Clearing your browser’s cache may resolve the issue. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 7470.
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