TokenEx Outage History
TokenEx is up right nowTokenEx had 11 outages in the last 2 years totaling 86h 22m of downtime — averaging 0.5 incidents per month.
There were 11 TokenEx outages since January 28, 2026 totaling 86h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
TokenEx APIv2 Issues
Timeline · 2 updates
- investigating Aug 06, 2026, 08:12 PM UTC
We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.
- resolved Aug 06, 2026, 09:06 PM UTC
This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.
Increased 3DS Mastercard errors
Timeline · 4 updates
- investigating Jul 15, 2026, 07:36 AM UTC
We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.
- identified Jul 15, 2026, 07:58 AM UTC
Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected. We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io.
- monitoring Jul 15, 2026, 08:34 AM UTC
We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed. Mastercard has not yet officially confirmed the incident as resolved. We will continue to monitor the situation closely and provide further updates as they become available.
- resolved Jul 15, 2026, 09:05 AM UTC
We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability.
Payment Orchestration Service Disruption
Timeline · 7 updates
- investigating Jun 19, 2026, 09:36 AM UTC
We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.
- identified Jun 19, 2026, 11:08 AM UTC
Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.
- monitoring Jun 19, 2026, 12:35 PM UTC
Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.
- identified Jun 19, 2026, 01:29 PM UTC
Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.
- monitoring Jun 19, 2026, 01:32 PM UTC
Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Admin UI or Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.
- monitoring Jun 19, 2026, 01:54 PM UTC
Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.
- resolved Jun 19, 2026, 02:28 PM UTC
Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.
TokenEx Service Issues
Timeline · 4 updates
- investigating Jun 18, 2026, 03:28 PM UTC
We are observing intermittent service availability issues affecting the TokenEx APIs in the US region. Teams are currently engaged and investigating.
- identified Jun 18, 2026, 03:32 PM UTC
The issue has been identified, and teams are addressing. Most services, with the exception of APIv2, are once again within normal operational parameters.
- monitoring Jun 18, 2026, 03:50 PM UTC
Services have stabilized as of 10:40 am Central Time. Teams are continuing to monitor.
- resolved Jun 18, 2026, 04:03 PM UTC
This incident has been resolved.
Universal Tokenization Maintenance: US Region - June 2026
Timeline · 3 updates
- investigating Jun 15, 2026, 08:48 PM UTC
The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, June 18th, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
- investigating Jun 15, 2026, 08:49 PM UTC
We are continuing to investigate this issue.
- resolved Jun 16, 2026, 11:20 PM UTC
Created Incident instead of Maintenance Activity.
Brief Service Interruption
Timeline · 1 update
- resolved May 21, 2026, 02:32 PM UTC
We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered. Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely. We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well. If you experience any ongoing irregularities, please contact our support team.
TokenEx APIv2 Service Interruption
Timeline · 2 updates
- investigating May 14, 2026, 10:26 PM UTC
We are investigating a service interruption that impacted the TokenEx APIv2 endpoints in our US region. Impact was observed from 4:40 pm to 4:54 pm US Central Time. Services are currently stable, and technical teams are engaged.
- resolved May 14, 2026, 11:20 PM UTC
This incident is resolved. Teams have confirmed system stability, and no further impacts are expected.
Elevated Transaction Processing Errors
Timeline · 7 updates
- investigating May 11, 2026, 02:30 PM UTC
We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
- identified May 11, 2026, 02:57 PM UTC
We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.
- monitoring May 11, 2026, 03:07 PM UTC
Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.
- monitoring May 11, 2026, 03:32 PM UTC
The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
- monitoring May 12, 2026, 02:36 AM UTC
We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
- monitoring May 12, 2026, 03:07 AM UTC
The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
- resolved May 12, 2026, 04:14 PM UTC
The incident affecting IXOPAY services has been fully resolved. Our monitoring has confirmed stable operations, and all services are functioning normally at this time. We apologize for the inconvenience and appreciate your patience during this time.
Brief Firewall VM degradation in US datacenter
Timeline · 1 update
- resolved Feb 12, 2026, 01:03 PM UTC
This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.
TokenEx APIv1 service degradation
Timeline · 4 updates
- investigating Jan 28, 2026, 02:55 PM UTC
We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.
- identified Jan 28, 2026, 03:25 PM UTC
Teams have identified the potential cause of the issue and are actively remediating.
- monitoring Jan 28, 2026, 03:31 PM UTC
A fix has been implemented and the team is monitoring the results. We believe the issue to be resolved as of 9:28 am CT.
- resolved Jan 28, 2026, 04:12 PM UTC
The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future.