TokenEx Outage History
TokenEx is up right nowPingoru has recorded 21 incidents for TokenEx: 21 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 0 of 744 (0%) |
| June 2026 | 3 | 6 of 720 (1%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 4 | 24 of 720 (3%) |
| October 2026 | 7 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 110 (0%) |
Incidents, newest first
Notice October 28, 2026 Batch in US production Unavailable –
Started Oct 28, 2026, 04:46 PM UTC· resolved Oct 28, 2026, 04:46 PM UTC
- resolved Oct 28, 2026, 04:46 PM UTC
Teams are currently investigating a service issue that affected our MFT/Batch customers in the US on our Universal Tokenization (TokenEx) platform. The issue is resolved.
Notice October 16, 2026 Intermittent Network Tokenization Timeouts 10d 4h
Started Oct 16, 2026, 04:08 PM UTC· resolved Oct 26, 2026, 08:44 PM UTC
- monitoring Oct 16, 2026, 04:08 PM UTC
We are closely monitoring an issue impacting Visa tokenization services. While transaction tokenization has stabilized, we are continuing to observe system performance and working with Visa to ensure full reliability.
- resolved Oct 26, 2026, 08:44 PM UTC
This incident was been resolved as of October 22rd, 2026 at 12:00 Central (18:00 UTC).
Notice October 14, 2026 pciapply.com Service Disruption 4m
Started Oct 14, 2026, 03:12 AM UTC· resolved Oct 14, 2026, 03:16 AM UTC
- resolved Oct 14, 2026, 03:00 PM UTC
Between 11:12 PM and 11:16 PM EDT on October 13, 2026 (03:12–03:16 UTC on October 14), some users could not reach the pciapply.com compliance portal and saw an error page instead of the login page. Our monitoring detected the issue right away, and service recovered within minutes without user action. We have identified the cause and have taken steps to minimize the risk of it happening again.
Notice October 14, 2026 pciapply.com Portal Unavailable 4m
Started Oct 14, 2026, 03:12 AM UTC· resolved Oct 14, 2026, 03:16 AM UTC
- resolved Oct 14, 2026, 03:00 AM UTC
On 13 October 2026 between 11:12 PM and 11:16 PM EDT (03:12–03:16 UTC on 14 October), the pciapply.com compliance portal was briefly unavailable and users saw an error page instead of the login page. The cause was a routine automated system update that restarted a server. Service recovered fully without intervention.
Notice October 13, 2026 Universal Tokenization Service Issues 15h 22m
Started Oct 13, 2026, 06:56 PM UTC· resolved Oct 14, 2026, 10:18 AM UTC
- investigating Oct 13, 2026, 06:56 PM UTC
Teams are currently investigating service issues affecting our Universal Tokenization (TokenEx) platform. Updates will be posted here as they become available.
- monitoring Oct 13, 2026, 07:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 10:18 AM UTC
No further issues were observed during the extended monitoring period. The incident is resolved. If you have any questions, please contact the Support team.
Notice October 6, 2026 Intermittent issues with AI Payments Intelligence Portal 23m
Started Oct 06, 2026, 09:13 AM UTC· resolved Oct 06, 2026, 09:36 AM UTC
- resolved Oct 06, 2026, 07:13 AM UTC
Between 09:13 and 09:36 UTC on October 6, 2026, the AI Payments Intelligence Portal experienced intermittent issues, and some users may have had trouble accessing or using the platform. The issue has been resolved, and the platform has been operating normally since 09:36 UTC. Our team continues to monitor it closely to make sure it stays stable. Other IXOPAY services, including Payment Orchestration and Universal Tokenization, were not affected. We apologize for any inconvenience. If you have questions or are still having trouble, please contact our Support team.
Notice October 1, 2026 Aperia Compliance Service Issues 2h 26m
Started Oct 01, 2026, 04:35 PM UTC· resolved Oct 01, 2026, 07:02 PM UTC
- investigating Oct 01, 2026, 04:35 PM UTC
Teams are currently investigating service issues affecting the Aperia Compliance platform. Updates will be posted here as they become available.
- monitoring Oct 01, 2026, 05:38 PM UTC
As of 17:24 UTC, access to the Aperia Compliance platform has been restored. Our teams are continuing to monitor performance to ensure stability, and we will provide another update once this issue is fully resolved."
- resolved Oct 01, 2026, 07:02 PM UTC
The issue affecting the Aperia Compliance platform has been resolved, and normal service has resumed as of 17:24 UTC. Our technical teams will continue to analyze the incident to determine the underlying cause.
Notice September 30, 2026 Performance Issues - PCI Apply –
Started Sep 30, 2026, 08:09 PM UTC· resolved Sep 30, 2026, 08:09 PM UTC
- resolved Sep 30, 2026, 08:25 PM UTC
From 3:09 PM to 3:14 PM Central US Time, users may have observed degraded performance or timeouts when accessing the PCI Apply portal. As of 3:14 PM CT, systems have been operating within normal parameters.
Notice September 24, 2026 Script Monitor "Get Started" Page Not Loading –
Started Sep 24, 2026, 06:57 PM UTC· resolved Sep 24, 2026, 06:57 PM UTC
- resolved Sep 24, 2026, 08:26 PM UTC
At 1:57 PM Central Time, we began observing timeouts when attempting to load the "Get Started" page within the Aperia Compliance script monitor product. Teams investigated and resolved the issue, and this page is now working again as of 2:33 PM Central Time.
Major September 16, 2026 Support portal and ticketing intermittently unavailable — third-party service disruption 1d
Started Sep 16, 2026, 09:50 AM UTC· resolved Sep 17, 2026, 09:57 AM UTC
- monitoring Sep 16, 2026, 09:50 AM UTC
Payment processing is not affected. Transactions, API endpoints, and settlement are operating normally. A service disruption at a third-party provider is intermittently affecting our support portal and ticketing system. Since 09:50 CEST, access has been inconsistent: logins may succeed occasionally and then fail again moments later, and pages may load slowly or error out. During these periods, tickets submitted by customers may not reach our support team, and we may be unable to view or respond to tickets already in the queue. Because the disruption is intermittent, some tickets may come through but will not be immediately visible to the support team. A successful login does not mean the issue is resolved due to the intermittent issues. We will confirm here when service is stable. The provider has traced the disruption to an issue with an internal login service. This is not a security incident, and no customer data is affected. No estimated resolution time has been provided. We are receiving updates from the provider and will post our own update as we get them from the third-party.
- resolved Sep 17, 2026, 09:57 AM UTC
The third-party has resolved the intermittent issues they experienced over the last 23 hours. You should now be able to successfully submit cases consistently via the Customer Portal and our support teams are able to view and update tickets consistently again. Thank you for your patience.
Notice September 15, 2026 Brief Service Interruption –
Started Sep 15, 2026, 06:04 PM UTC· resolved Sep 15, 2026, 06:04 PM UTC
- resolved Sep 21, 2026, 05:17 PM UTC
On 15 September 2026, between 14:04 and 14:05 UTC, the payment orchestration platform was briefly unavailable for approximately 36 seconds due to the loss of a production database node. Service recovered automatically and normal processing resumed at 14:05 UTC.
Major August 6, 2026 TokenEx APIv2 Issues 53m
Started Aug 06, 2026, 08:12 PM UTC· resolved Aug 06, 2026, 09:06 PM UTC
- investigating Aug 06, 2026, 08:12 PM UTC
We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.
- resolved Aug 06, 2026, 09:06 PM UTC
This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.
Minor July 15, 2026 Increased 3DS Mastercard errors 1h 28m
Started Jul 15, 2026, 07:36 AM UTC· resolved Jul 15, 2026, 09:05 AM UTC
- investigating Jul 15, 2026, 07:36 AM UTC
We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.
- identified Jul 15, 2026, 07:58 AM UTC
Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected. We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io.
- monitoring Jul 15, 2026, 08:34 AM UTC
We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed. Mastercard has not yet officially confirmed the incident as resolved. We will continue to monitor the situation closely and provide further updates as they become available.
- resolved Jul 15, 2026, 09:05 AM UTC
We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability.
Major June 19, 2026 Payment Orchestration Service Disruption 4h 52m
Started Jun 19, 2026, 09:36 AM UTC· resolved Jun 19, 2026, 02:28 PM UTC
- investigating Jun 19, 2026, 09:36 AM UTC
We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.
- identified Jun 19, 2026, 11:08 AM UTC
Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.
- monitoring Jun 19, 2026, 12:35 PM UTC
Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.
- identified Jun 19, 2026, 01:29 PM UTC
Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.
- monitoring Jun 19, 2026, 01:32 PM UTC
Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Admin UI or Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.
- monitoring Jun 19, 2026, 01:54 PM UTC
Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.
- resolved Jun 19, 2026, 02:28 PM UTC
Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.
Major June 18, 2026 TokenEx Service Issues 35m
Started Jun 18, 2026, 03:28 PM UTC· resolved Jun 18, 2026, 04:03 PM UTC
- investigating Jun 18, 2026, 03:28 PM UTC
We are observing intermittent service availability issues affecting the TokenEx APIs in the US region. Teams are currently engaged and investigating.
- identified Jun 18, 2026, 03:32 PM UTC
The issue has been identified, and teams are addressing. Most services, with the exception of APIv2, are once again within normal operational parameters.
- monitoring Jun 18, 2026, 03:50 PM UTC
Services have stabilized as of 10:40 am Central Time. Teams are continuing to monitor.
- resolved Jun 18, 2026, 04:03 PM UTC
This incident has been resolved.
Notice June 15, 2026 Universal Tokenization Maintenance: US Region - June 2026 1d 2h
Started Jun 15, 2026, 08:48 PM UTC· resolved Jun 16, 2026, 11:20 PM UTC
- investigating Jun 15, 2026, 08:48 PM UTC
The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, June 18th, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
- investigating Jun 15, 2026, 08:49 PM UTC
We are continuing to investigate this issue.
- resolved Jun 16, 2026, 11:20 PM UTC
Created Incident instead of Maintenance Activity.
Notice May 21, 2026 Brief Service Interruption –
Started May 21, 2026, 02:00 PM UTC· resolved May 21, 2026, 02:00 PM UTC
- resolved May 21, 2026, 02:32 PM UTC
We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered. Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely. We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well. If you experience any ongoing irregularities, please contact our support team.
Notice May 14, 2026 TokenEx APIv2 Service Interruption 53m
Started May 14, 2026, 10:26 PM UTC· resolved May 14, 2026, 11:20 PM UTC
- investigating May 14, 2026, 10:26 PM UTC
We are investigating a service interruption that impacted the TokenEx APIv2 endpoints in our US region. Impact was observed from 4:40 pm to 4:54 pm US Central Time. Services are currently stable, and technical teams are engaged.
- resolved May 14, 2026, 11:20 PM UTC
This incident is resolved. Teams have confirmed system stability, and no further impacts are expected.
Notice May 11, 2026 Elevated Transaction Processing Errors 1d 1h
Started May 11, 2026, 02:30 PM UTC· resolved May 12, 2026, 04:14 PM UTC
- investigating May 11, 2026, 02:30 PM UTC
We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
- identified May 11, 2026, 02:57 PM UTC
We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.
- monitoring May 11, 2026, 03:07 PM UTC
Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.
- monitoring May 11, 2026, 03:32 PM UTC
The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
- monitoring May 12, 2026, 02:36 AM UTC
We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
- monitoring May 12, 2026, 03:07 AM UTC
The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
- resolved May 12, 2026, 04:14 PM UTC
The incident affecting IXOPAY services has been fully resolved. Our monitoring has confirmed stable operations, and all services are functioning normally at this time. We apologize for the inconvenience and appreciate your patience during this time.
Notice February 12, 2026 Brief Firewall VM degradation in US datacenter –
Started Feb 12, 2026, 12:11 PM UTC· resolved Feb 12, 2026, 12:11 PM UTC
- resolved Feb 12, 2026, 01:03 PM UTC
This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.
Major January 28, 2026 TokenEx APIv1 service degradation 1h 16m
Started Jan 28, 2026, 02:55 PM UTC· resolved Jan 28, 2026, 04:12 PM UTC
- investigating Jan 28, 2026, 02:55 PM UTC
We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.
- identified Jan 28, 2026, 03:25 PM UTC
Teams have identified the potential cause of the issue and are actively remediating.
- monitoring Jan 28, 2026, 03:31 PM UTC
A fix has been implemented and the team is monitoring the results. We believe the issue to be resolved as of 9:28 am CT.
- resolved Jan 28, 2026, 04:12 PM UTC
The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future.