TokenEx incident

Brief Service Interruption

Resolved on May 21, 2026.

resolved May 21, 2026, 02:32 PM UTC

We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered. Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely. We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well. If you experience any ongoing irregularities, please contact our support team.

Started
May 21, 2026, 02:00 PM UTC
Resolved
May 21, 2026, 02:00 PM UTC
Duration
–
Detected by Pingoru
May 21, 2026, 02:00 PM UTC

Update timeline

  1. resolved May 21, 2026, 02:32 PM UTC

    We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered. Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely. We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well. If you experience any ongoing irregularities, please contact our support team.

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