TokenEx experienced a minor incident on July 15, 2026, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 15, 2026, 07:36 AM UTC
We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.
- identified Jul 15, 2026, 07:58 AM UTC
Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected. We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io.
- monitoring Jul 15, 2026, 08:34 AM UTC
We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed. Mastercard has not yet officially confirmed the incident as resolved. We will continue to monitor the situation closely and provide further updates as they become available.
- resolved Jul 15, 2026, 09:05 AM UTC
We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability.