Is TokenEx down?

We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.

This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.

We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.

Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected. We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io.

We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed. Mastercard has not yet officially confirmed the incident as resolved. We will continue to monitor the situation closely and provide further updates as they become available.

We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability.

We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.

Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.

Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.

Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.

Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Admin UI or Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.

Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.

Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

We are observing intermittent service availability issues affecting the TokenEx APIs in the US region. Teams are currently engaged and investigating.

The issue has been identified, and teams are addressing. Most services, with the exception of APIv2, are once again within normal operational parameters.

Services have stabilized as of 10:40 am Central Time. Teams are continuing to monitor.

This incident has been resolved.