TokenEx incident

Brief Firewall VM degradation in US datacenter

Notice Resolved View vendor source →

TokenEx experienced a notice incident on February 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 01:03 PM UTC
Resolved
Feb 12, 2026, 12:11 PM UTC
Duration
—
Detected by Pingoru
Feb 12, 2026, 01:03 PM UTC

Update timeline

  1. resolved Feb 12, 2026, 01:03 PM UTC

    This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.