TokenEx incident
Brief Firewall VM degradation in US datacenter
Update timeline
- resolved Feb 12, 2026, 01:03 PM UTC
This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.
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