Public Website Unavailable

Update timeline

1. investigating Nov 09, 2026, 04:34 PM UTC

   We are currently investigating reports that the public-facing website is unavailable. Users attempting to access the main site may experience errors or be unable to load the page. Impact: The public marketing website is currently inaccessible. No Todyl systems are impacted. The management portal (https://portal.todyl.com) is hosted independently and remains fully available. Customers needing to log in can do so as normal at https://portal.todyl.com. We are actively monitoring the situation with our provider and investigating further. We will provide updates as more information becomes available.

2. identified Nov 09, 2026, 04:37 PM UTC

   We have identified the root cause of the public website outage as an ongoing issue with our upstream hosting provider. Our team is in contact with the provider and a fix is in progress on their end. This issue does not affect any Todyl systems or data. The management portal (https://portal.todyl.com) remains fully available, and customers can continue to log in as normal. We will continue monitoring the provider's progress and provide updates as the fix is implemented.

3. monitoring Nov 09, 2026, 04:39 PM UTC

   Our upstream hosting provider has implemented a fix, and the public website (todyl.com) has returned to normal operation. Users should now be able to access the site without issue. The management portal (https://portal.todyl.com) remained fully available at all times. We are continuing to monitor the situation to ensure stability. We will post a final update once we've confirmed the issue is fully resolved.