Todyl experienced a minor incident on October 20, 2025 affecting Todyl.com & Management Portal, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Todyl.com & Management Portal
Update timeline
- investigating Oct 20, 2025, 03:49 PM UTC
We are currently investigating the issue impacting Todyl.com, however, customers can continue to access their management portals via https://portal.todyl.com/session/login without issue.
- identified Oct 20, 2025, 04:20 PM UTC
We have identified the issue that is causing 500 "internal server errors" on www.todyl.com. The management portal https://portal.todyl.com continues to operational.
- resolved Oct 20, 2025, 09:00 PM UTC
This issue has been resolved.