TimeTap Outage History
TimeTap is up right nowPingoru has recorded 50 incidents for TimeTap: 8 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Major September 22, 2026 Booking Sites Not Loading 54m Client Scheduler - US
Started Sep 22, 2026, 02:19 PM UTC· resolved Sep 22, 2026, 03:14 PM UTC
- investigating Sep 22, 2026, 02:19 PM UTC
Currently, some TimeTap client side booking sites are not loading and displaying an error. Our development team is currently working to investigate and solve the issue.
- resolved Sep 22, 2026, 03:14 PM UTC
A solution has been put in place to resolve intermittent error loading messages on client side schedulers.
Notice May 13, 2026 External Calendar Syncs Not Receiving New or Updated Appointments from TimeTap 23h 14m Backoffice - US
Started May 13, 2026, 01:50 PM UTC· resolved May 14, 2026, 01:04 PM UTC
- investigating May 13, 2026, 01:50 PM UTC
We are currently investigating external calendar sync connectivity and blockers.
- monitoring May 13, 2026, 05:01 PM UTC
A fix has been implemented, and TimeTap calendar sync jobs are currently functioning normally. Due to the duration of the outage, the TimeTap in-house calendar sync for Office 365 accounts is still processing queued calendar events. Synchronization activity is ongoing as the backlog continues to clear.
- resolved May 14, 2026, 01:04 PM UTC
Sync backlog has cleared.
Minor May 12, 2026 Slow Loading Times in Back Office and Client Scheduler 34m Client Scheduler - US, Backoffice - US
Started May 12, 2026, 07:46 PM UTC· resolved May 12, 2026, 08:21 PM UTC
- investigating May 12, 2026, 07:46 PM UTC
We are investigating slow loading and long wait times in both the TimeTap Back Office and client side scheduling.
- resolved May 12, 2026, 08:21 PM UTC
Slow loading times experienced on both the Back Office and Client Scheduler have been resolved.
Major May 7, 2026 Resolved: Email Delivery Outage (12:55 PM – 1:26 PM ET) 31m
Started May 07, 2026, 04:55 PM UTC· resolved May 07, 2026, 05:26 PM UTC
- resolved May 07, 2026, 05:42 PM UTC
Between approximately 12:55 PM and 1:26 PM ET on May 7, 2026, email were not being delivered as expected and returned the following status error in messaging logs: “Failed - Request does not contain a valid Server token.” This issue has since been resolved, and email delivery has resumed. Our team has implemented a fix and is continuing to monitor to ensure stability. Please note that any emails that failed during this window will not automatically resend and will need to be manually reissued. Thank you for your patience and understanding while we worked through this issue. If you have any additional questions, please reach out to [email protected].
Critical March 24, 2026 Gateway Time Out On Back Office and Client Side Scheduler 2h 17m Client Scheduler - US, Backoffice - US
Started Mar 24, 2026, 01:21 PM UTC· resolved Mar 24, 2026, 03:38 PM UTC
- investigating Mar 24, 2026, 01:21 PM UTC
Currently users are experiencing a Gateway Time-Out when accessing TimeTap's Back Office and Client Side scheduler sites. We are working to identify the cause of this issue.
- investigating Mar 24, 2026, 01:21 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 24, 2026, 03:24 PM UTC
A fix has been implemented and we are seeing the Back Office and Client Schedulers working as intended.
- resolved Mar 24, 2026, 03:38 PM UTC
This incident has been resolved.
Notice February 5, 2026 Invoice Creation and Closure Issue 28m Backoffice - US
Started Feb 05, 2026, 06:44 PM UTC· resolved Feb 05, 2026, 07:13 PM UTC
- identified Feb 05, 2026, 06:44 PM UTC
At this time, our development team is aware of the issue and is actively working on a solution to fix the issues with Invoicing.
- resolved Feb 05, 2026, 07:13 PM UTC
A fix has been deployed and tested.
Minor December 17, 2025 Office 365 With Teams Calendar Sync Delay 1d 16h Backoffice - US
Started Dec 17, 2025, 10:02 PM UTC· resolved Dec 19, 2025, 02:06 PM UTC
- monitoring Dec 17, 2025, 10:02 PM UTC
Currently Office 365 with Teams Calendar is experiencing a delay in syncing. We have identified the issue and are monitoring a solution.
- resolved Dec 19, 2025, 02:06 PM UTC
Office 356 with Team Calendar syncing is up to date and there is no longer a delay.
Critical November 18, 2025 Cloudflare Outage 41m Client Scheduler - US, Backoffice - US
Started Nov 18, 2025, 02:13 PM UTC· resolved Nov 18, 2025, 02:55 PM UTC
- identified Nov 18, 2025, 02:13 PM UTC
A major security platform that is utilized by TimeTap is currently experiencing an outage. We have identified Cloudflare as the reason for TimeTap's outage, and are waiting for a solution to be put in place by Cloudflare. You can track updates on the Cloudflare outage by going to www.cloudflarestatus.com
- resolved Nov 18, 2025, 02:55 PM UTC
Cloudflare has resolved their outage and TimeTap is operational at this time.
Minor September 23, 2025 Client Scheduler Password Reset Links Returning Error Page 30m Client Scheduler - US
Started Sep 23, 2025, 01:17 PM UTC· resolved Sep 23, 2025, 01:47 PM UTC
- investigating Sep 23, 2025, 01:17 PM UTC
We are currently investigating an issue causing Client Scheduler password reset links to show an error page. Our team is working to restore that functionality, and will share updates here as they become available.
- investigating Sep 23, 2025, 01:18 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 23, 2025, 01:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 01:47 PM UTC
Client Scheduler password reset functionality has been restored, and reset links should now load as expected.
Minor May 8, 2025 Issue Showing Availability for Service Profiles with Advanced Location-Specific Availability Configurations 3h 30m Client Scheduler - US, Backoffice - US
Started May 08, 2025, 03:41 PM UTC· resolved May 08, 2025, 07:12 PM UTC
- identified May 08, 2025, 03:41 PM UTC
We've identified an issue where services with Location-Specific Availability for Service settings (Time section of service profile) that are customized beyond the main Location selection (to also specify Days of the Week, Times, or Dates) are not showing availability correctly on Client Scheduler booking sites or in the Backoffice. This has been escalated to our dev team with top priority, and we'll share updates as soon as more info is available. Workaround: As a temporary workaround, you can remove any configured Days, Times, or Date ranges from the Location-Specific Availability settings, leaving only the main location selected. After saving this change, availability should display correctly for that service. However, once the issue is resolved, you’ll need to set up the your original Days, Times, and Date settings again.
- monitoring May 08, 2025, 06:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2025, 07:12 PM UTC
This incident has been resolved.
Minor February 17, 2025 Delay In Emails Manually Sent Through Back Office 12h 14m Backoffice - US
Started Feb 17, 2025, 11:15 AM UTC· resolved Feb 17, 2025, 11:30 PM UTC
- identified Feb 17, 2025, 11:15 AM UTC
At this time, emails that are created by a user and sent through the TimeTap Back Office have a significant delay.
- resolved Feb 17, 2025, 11:30 PM UTC
Emails should be operational and working as expected.
Notice January 29, 2025 Calendar Sync Delay 12h 4m Backoffice - US
Started Jan 29, 2025, 06:00 PM UTC· resolved Jan 30, 2025, 06:04 AM UTC
- monitoring Jan 29, 2025, 06:00 PM UTC
At this time, you can expect a delay in exporting TimeTap events from the TimeTap calendar to synced external calendars. We expect this will resolve overnight.
- monitoring Jan 29, 2025, 09:28 PM UTC
At this time, you can expect a delay in exporting TimeTap events from the TimeTap calendar to synced external calendars. We expect this will resolve overnight.
- resolved Jan 30, 2025, 06:04 AM UTC
Calendar sync is fully functional and operating as usual.
Minor December 17, 2024 Some booking sites may show errors loading data on some panels or may not load temporarily 3h 51m Client Scheduler - US
Started Dec 17, 2024, 06:01 PM UTC· resolved Dec 17, 2024, 09:53 PM UTC
- investigating Dec 17, 2024, 06:01 PM UTC
We are currently investigating this issue.
- monitoring Dec 17, 2024, 09:26 PM UTC
We are seeing scheduler performance return to a healthy status after refreshing some server instances. We are actively monitoring the system to ensure stability. If you encounter any further issues, please don’t hesitate to reach out back out to [email protected] with additional info on where you're seeing continued errors. We appreciate your patience and understanding.
- resolved Dec 17, 2024, 09:53 PM UTC
This incident has been resolved.