TimeTap incident
Resolved: Email Delivery Outage (12:55 PM – 1:26 PM ET)
Resolved after 31 minutes, on May 7, 2026.
Between approximately 12:55 PM and 1:26 PM ET on May 7, 2026, email were not being delivered as expected and returned the following status error in messaging logs: “Failed - Request does not contain a valid Server token.” This issue has since been resolved, and email delivery has resumed. Our team has implemented a fix and is continuing to monitor to ensure stability. Please note that any emails that failed during this window will not automatically resend and will need to be manually reissued. Thank you for your patience and understanding while we worked through this issue. If you have any additional questions, please reach out to [email protected].
Update timeline
- resolved May 07, 2026, 05:42 PM UTC
Between approximately 12:55 PM and 1:26 PM ET on May 7, 2026, email were not being delivered as expected and returned the following status error in messaging logs: “Failed - Request does not contain a valid Server token.” This issue has since been resolved, and email delivery has resumed. Our team has implemented a fix and is continuing to monitor to ensure stability. Please note that any emails that failed during this window will not automatically resend and will need to be manually reissued. Thank you for your patience and understanding while we worked through this issue. If you have any additional questions, please reach out to [email protected].
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