TimeTap incident

Slow Loading Times in Back Office and Client Scheduler

Resolved after 34 minutes, affecting Client Scheduler - US and Backoffice - US, on May 12, 2026.

resolved May 12, 2026, 08:21 PM UTC

Slow loading times experienced on both the Back Office and Client Scheduler have been resolved.

Started
May 12, 2026, 07:46 PM UTC
Resolved
May 12, 2026, 08:21 PM UTC
Duration
34m
Detected by Pingoru
May 12, 2026, 07:46 PM UTC

Affected components

Client Scheduler - USBackoffice - US

Update timeline

  1. investigating May 12, 2026, 07:46 PM UTC

    We are investigating slow loading and long wait times in both the TimeTap Back Office and client side scheduling.

  2. resolved May 12, 2026, 08:21 PM UTC

    Slow loading times experienced on both the Back Office and Client Scheduler have been resolved.

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