TimeTap incident
External Calendar Syncs Not Receiving New or Updated Appointments from TimeTap
Resolved after 23 hours 14 minutes, affecting Backoffice - US, on May 13, 2026.
A fix has been implemented, and TimeTap calendar sync jobs are currently functioning normally. Due to the duration of the outage, the TimeTap in-house calendar sync for Office 365 accounts is still processing queued calendar events. Synchronization activity is ongoing as the backlog continues to clear.
Affected components
Update timeline
- investigating May 13, 2026, 01:50 PM UTC
We are currently investigating external calendar sync connectivity and blockers.
- monitoring May 13, 2026, 05:01 PM UTC
A fix has been implemented, and TimeTap calendar sync jobs are currently functioning normally. Due to the duration of the outage, the TimeTap in-house calendar sync for Office 365 accounts is still processing queued calendar events. Synchronization activity is ongoing as the backlog continues to clear.
- resolved May 14, 2026, 01:04 PM UTC
Sync backlog has cleared.
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