TigerConnect Outage History

TigerConnect is currently investigating a detected issue affecting Fast Deploys. • Time Detected: 5AM PT • Impact: Multiple users are receiving email fast deploys, this does not affect messages being sent or received while logged in • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

TigerConnect is currently investigating a detected issue affecting [Web/Desktop App Not loading]. • Time Detected: 5AM PT • Impact: Desktop app and web sessions are currently not loading messages, new logins will stay "loading" and not return any conversations • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

TigerConnect is investigating degradation in service affecting [slow login times, slow loading of your Inbox, search, and sending and receiving messages]. Another update will be provided in one hour.

We continue to investigate an issue causing service degradation. Some users may experience slow login times, delayed inbox loading, reduced search performance, and delays in sending or receiving messages. Our teams are actively working to identify and resolve the issue as quickly as possible. We will provide another update within one hour.

We are currently experiencing an issue where roles in TigerConnect are not being assigned as scheduled. This incident has been identified and is being treated as a Priority 0 (P0) event. Our engineering team is actively working to resolve the issue. At this time, there is no estimated time for resolution (ETR). We will provide updates as more information becomes available. If you have any questions or need assistance, please contact our Support team.

Start Time: March 11, 2025, 17:00 CST / 16:00 PST Impact: Users may experience poor audio quality or choppy audio on VOIP calls between Android and iOS devices. Issue Summary: We are currently aware of an issue affecting VOIP call quality, specifically resulting in bad audio or choppy audio when connecting Android and iOS devices. This issue has been identified as originating from Twilio, our third-party telephony provider. Next Steps: We are monitoring Twilio’s status and working to assess the potential impact on our services. You can track their updates directly at Twilio Status Page. We will provide further updates as more information becomes available. Thank you for your patience. ProSupport Team

The issue persists, and we have raised a case with Twilio to escalate the investigation. Our team is actively working with their support to identify the root cause and expedite a resolution. We will provide further updates as we receive more information from Twilio. In the meantime, you can monitor their status at Twilio Status Page. We appreciate your patience and will keep you informed. ProSupport Team

TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected] TigerConnect App: direct message to TigerConnect Admin

Advisory: TigerConnect is observing minor message delivery latency (5-9sec) on mobile and web/desktop platform. Investigation under way. Please subscribe to this page for further updates.