TigerConnect incident

Ticketing System Down

Minor Resolved View vendor source →

TigerConnect experienced a minor incident on August 11, 2025 affecting Directory Search and Developer API and 1 more component, lasting 14h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 08:58 PM UTC
Resolved
Aug 12, 2025, 11:56 AM UTC
Duration
14h 58m
Detected by Pingoru
Aug 11, 2025, 08:58 PM UTC

Affected components

Directory SearchDeveloper APIMessaging ServicesPhysician Scheduling

Update timeline

  1. identified Aug 11, 2025, 08:58 PM UTC

    Our ticketing system is down and we cannot currently visualize tickets, if urgent assistance is required please call (650) 741-3555

  2. resolved Aug 12, 2025, 11:56 AM UTC

    Our ticketing system is back online and we can continue to work tickets as usual