TigerConnect experienced a major incident on January 6, 2026 affecting Directory Search and Messaging Services, lasting 7h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 06, 2026, 01:44 PM UTC
TigerConnect is investigating degradation in service affecting [slow login times, slow loading of your Inbox, search, and sending and receiving messages]. Another update will be provided in one hour.
- investigating Jan 06, 2026, 03:08 PM UTC
We continue to investigate an issue causing service degradation. Some users may experience slow login times, delayed inbox loading, reduced search performance, and delays in sending or receiving messages. Our teams are actively working to identify and resolve the issue as quickly as possible. We will provide another update within one hour.
- monitoring Jan 06, 2026, 04:56 PM UTC
We are pleased to report that the previously reported service degradation has been stabilized. Users should no longer experience issues with slow login times, inbox loading, search, or sending and receiving messages. Our teams will continue to monitor to ensure ongoing stability. If you experience any additional issues, please contact ProSupport at the following: Phone: 650-564-4722 (or Premium Support Toll-Free Number) Email: [email protected] TigerConnect App: Direct message to TigerConnect Admin
- resolved Jan 06, 2026, 08:50 PM UTC
We are pleased to confirm that the previously reported service degradation has been fully resolved and the incident is now closed. All affected services—including login, inbox loading, search, and message delivery—are operating normally. Stability has been confirmed, and active monitoring related to this incident has concluded. If you experience any new or unrelated issues, please contact ProSupport through one of the following channels: Phone: 650-564-4722 (or your Premium Support toll-free number) Email: [email protected] TigerConnect App: Direct message to your TigerConnect Admin