TigerConnect incident

TigerConnect Platform Issue: TigerConnect Physician Scheduling - Investigating

Critical Resolved View vendor source →

TigerConnect experienced a critical incident on May 22, 2026 affecting Physician Scheduling, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 02:24 PM UTC
Resolved
May 22, 2026, 03:00 PM UTC
Duration
36m
Detected by Pingoru
May 22, 2026, 02:24 PM UTC

Affected components

Physician Scheduling

Update timeline

  1. investigating May 22, 2026, 02:24 PM UTC

    TigerConnect is currently investigating a detected issue affecting users logging into TigerConnect Physician Scheduling via SAML authentication. • Time Detected: 7 AM PT • Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission. • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

  2. identified May 22, 2026, 02:53 PM UTC

    TigerConnect engineers have taken steps to address the cause of the issue affecting TigerConnect Physician Scheduling Login - services are beginning to normalize. • Time Detected: 7:51 AM PT • Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission. • Fix/Mitigation Applied: 7:50 AM PT • Status: Monitoring 🔵 A final update will be provided when platform stabilization concludes and incident resolution is confirmed. Please report any issues to TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

  3. monitoring May 22, 2026, 02:55 PM UTC

    TigerConnect engineers have taken steps to address the cause of the issue affecting TigerConnect Physician Scheduling Login - services are beginning to normalize. • Time Detected: 7:51 AM PT • Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission. • Fix/Mitigation Applied: 7:50 AM PT • Status: Monitoring 🔵 A final update will be provided when platform stabilization concludes and incident resolution is confirmed. Please report any issues to TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

  4. resolved May 22, 2026, 03:00 PM UTC

    The issue affecting TigerConnect Physician Scheduling has been resolved. All systems are operating normally. • Status: Resolved 🟢 • Time Resolved: 7:51 AM PT • Root Cause: A full post-incident summary will be provided upon request. We apologize for any workflow disruption and thank you for your patience. If you continue to experience issues, please contact TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin