TigerConnect incident
TigerConnect Platform Issue: Web/Desktop App Not loading - Investigating
TigerConnect experienced a major incident on April 22, 2026 affecting Directory Search and Messaging Services, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 12:20 PM UTC
TigerConnect is currently investigating a detected issue affecting [Web/Desktop App Not loading]. • Time Detected: 5AM PT • Impact: Desktop app and web sessions are currently not loading messages, new logins will stay "loading" and not return any conversations • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin
- monitoring Apr 22, 2026, 12:30 PM UTC
We have remediated the root cause and see performance starting to come back normal, we'll continue to monitor as functionality is fully restored
- resolved Apr 22, 2026, 02:56 PM UTC
This incident has been resolved.