TigerConnect incident
iOS Device Notification Issue – Under Investigation
TigerConnect experienced a minor incident on September 24, 2025 affecting Directory Search and Developer API and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2025, 08:37 PM UTC
Hello Team, We’ve identified an issue impacting all iOS versions due to a recent update Apple made to the Apple Push Notification Service (APNS), which has introduced an incompatibility with TigerConnect Notifications. Our engineering team is actively working on a resolution. We will provide the next update within the hour. Thank you for your patience. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
- identified Sep 24, 2025, 09:38 PM UTC
Hello Team, TigerConnect continues working to address iOS Notification Issue. Please note that messages are being delivered successfully; however, notifications are not currently rendering. We will provide the next update within the hour. Thank you for your patience. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
- identified Sep 24, 2025, 10:43 PM UTC
Hello Team, TigerConnect has identified a hotfix will be completing testing and confirm once it's deployed into Production. Please note that messages are being delivered successfully; however, notifications are not currently rendering. We will provide the next update within the hour. Thank you for your patience. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
- monitoring Sep 24, 2025, 11:47 PM UTC
Hello Team, We have released the hotfix for iOS Notifications. We will continue to monitor. Please be sure to reach out to ProSupport if you are having issue. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
- resolved Sep 24, 2025, 11:59 PM UTC
Hello Team, We have resolved the issue Please be sure to reach out to ProSupport if you are having any issues. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]