TigerConnect incident
TigerConnect Platform Issue: Fast Deploys (emails) being triggered seemingly with no messages - Investigating
TigerConnect experienced a notice incident on May 6, 2026 affecting Directory Search and Messaging Services, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 01:25 PM UTC
TigerConnect is currently investigating a detected issue affecting Fast Deploys. • Time Detected: 5AM PT • Impact: Multiple users are receiving email fast deploys, this does not affect messages being sent or received while logged in • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin
- resolved May 06, 2026, 02:17 PM UTC
We apologize for any inconvenience this may have caused. Our team has resolved an issue with the email delivery service related to a recent deployment. During this time, the core product and messaging functionality continued to operate as expected. If you have any questions or concerns, please contact our Support team.
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