Tideways incident

Small percentage of requests failing

Major Resolved View vendor source →

Tideways experienced a major incident on December 6, 2021 affecting Ingest / Data Collection and User Interface, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2021, 06:21 AM UTC
Resolved
Dec 06, 2021, 06:59 AM UTC
Duration
38m
Detected by Pingoru
Dec 06, 2021, 06:21 AM UTC

Affected components

Ingest / Data CollectionUser Interface

Update timeline

  1. investigating Dec 06, 2021, 06:21 AM UTC

    We are seeing a small percentage of requests fail to Tideways after taking one of our servers out of the load balancing rotation.

  2. resolved Dec 06, 2021, 06:59 AM UTC

    Everything is back to normal after previously failing app server could rejoin the load balancer rotation.