Tideways experienced a minor incident on October 9, 2026 affecting Ingest / Data Collection, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Ingest / Data Collection
Update timeline
- investigating Oct 09, 2026, 02:52 PM UTC
Trace processing is currently delayed. We suspect degraded I/O performance on our servers and are working with our hosting provider to investigate.
- monitoring Oct 09, 2026, 04:00 PM UTC
We confirmed the I/O latency issues and are working on a quick solution. Processing speed has already improved and the backlog is no longer growing. We are monitoring the situation and keep you updated of any changes to the situation.
- resolved Oct 09, 2026, 04:15 PM UTC
Trace processing speeds are back to normal. The backlog is currently processed and will be fully caught within the next 30-60 minutes.