Tideways experienced a major incident on October 20, 2026 affecting Ingest / Data Collection and User Interface, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2026, 01:21 PM UTC
We are currently experiencing a partial outage of our hosting infrastructure. We are in contact with our hosting partner to resolve the issue.
- monitoring Oct 20, 2026, 01:56 PM UTC
Stability is still not fully there, but incoming data is processed and the backlog is slowly shrinking. We keep monitoring the situation and keep you updated.
- monitoring Oct 20, 2026, 02:18 PM UTC
System performance is still not back to 100 percent but seems to have stabilized. Backlogs still need quite some time to catch up, we will keep you posted.
- monitoring Oct 20, 2026, 02:46 PM UTC
The measurements data backlog has been cleared (section "Performance"), while trace processing is still lagging. If current performance keeps up, we expect the outstanding traces to be processed in the next hours. If anything in this prediction changes, we will update you with the new information.
- monitoring Oct 20, 2026, 03:03 PM UTC
We estimate the remaining backlog to be cleared by 4-5pm UTC. Other than that, everything is back to normal operations. Thank you for your patience.
- resolved Oct 20, 2026, 04:19 PM UTC
All queues have caught up. Data is up-to-date and everything is operational.