Resolved after 8 hours 20 minutes, affecting Ingest / Data Collection and User Interface, on May 28, 2024.
The backlog is resolved and we will work on updating you with more information about what happened and once our workday starts in Europe/Berlin timezone.
Affected components
Update timeline
- investigating May 28, 2024, 08:31 PM UTC
Our hosting company is moving the MySQL database master to another host and the web-interface is not reachable. We are investigating how this impacts data ingestion.
- investigating May 28, 2024, 09:22 PM UTC
Web Interface is reachable again, but data ingestion is currently on hold as worker servers are being migrated to other hosts. Data is accepted by our servers and put into a queue. We are working with our hoster to get enough servers online that processing can continue in a degraded state.
- investigating May 28, 2024, 09:39 PM UTC
Processing is now continuing at a degraded level, we are processing data based on priority of the organization's plans and expect to reach normal levels in about an hour.
- investigating May 28, 2024, 10:09 PM UTC
Monitoring data is now up to date, traces are still being processed and while take a while longer until they are not lagging behind anymore.
- monitoring May 29, 2024, 12:40 AM UTC
Traces are still being processed, the backlog has shrunk to 25% of its original peak, expect the proccesing to take 30-60 minutes.
- resolved May 29, 2024, 04:51 AM UTC
The backlog is resolved and we will work on updating you with more information about what happened and once our workday starts in Europe/Berlin timezone.
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