Tideways incident

Hardware node malfunction

Minor Resolved View vendor source →

Tideways experienced a minor incident on April 2, 2025 affecting Ingest / Data Collection and User Interface, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 11:58 PM UTC
Resolved
Apr 03, 2025, 06:05 AM UTC
Duration
6h 6m
Detected by Pingoru
Apr 02, 2025, 11:58 PM UTC

Affected components

Ingest / Data CollectionUser Interface

Update timeline

  1. investigating Apr 02, 2025, 11:58 PM UTC

    Our hosting provider has a hardware node malfunction that affects the performance of data ingest and UI.

  2. resolved Apr 03, 2025, 06:05 AM UTC

    All hardware nodes are back up, UI and ingest performance are back to normal.