Tideways incident

Downtime due to database outage

Critical Resolved View vendor source →

Tideways experienced a critical incident on September 21, 2026 affecting Ingest / Data Collection and User Interface, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 02:20 PM UTC
Resolved
Sep 21, 2026, 02:32 PM UTC
Duration
12m
Detected by Pingoru
Sep 21, 2026, 02:20 PM UTC

Affected components

Ingest / Data CollectionUser Interface

Update timeline

  1. investigating Sep 21, 2026, 02:20 PM UTC

    The MySQL database server is currently unavailable, leading to an outage of all services of Tideways.

  2. resolved Sep 21, 2026, 02:32 PM UTC

    After recovering our MySQL database server, everything is back online. Sorry for the interruption.