Tide experienced a notice incident on December 15, 2025, lasting 11h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 15, 2025, 06:11 PM UTC
Our payment service provider is currently facing some technical issues, and we’re working with them to resolve this as soon as possible. It appears that Post Office / Pay-Point Deposits might take a while to show up on your transaction timeline. Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved Dec 16, 2025, 05:22 AM UTC
The issue has been resolved. Thank you for your patience. We apologise for any inconvenience this may have caused.