Tide experienced a notice incident on December 5, 2025, lasting 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 05, 2025, 09:07 AM UTC
We're experiencing an issue that's preventing members from logging into and using the Tide app and website. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent support, email tap Support in the app or [email protected], and we'll help you.
- resolved Dec 05, 2025, 09:24 AM UTC
The issue has been resolved and all Members should be able to log in and use all in-app and on the web features without any issues. Thank you for your patience. We apologise for any inconvenience this may have caused.