Tide experienced a notice incident on January 30, 2026, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 30, 2026, 08:09 AM UTC
We’re currently looking into an issue affecting the Xero integration connectivity for some members. What’s happening Some members may not be able to connect or reconnect their Tide accounts to Xero. In some cases, the connection may appear successful but then stop working. Some members may also notice that transaction data isn’t syncing, even though the account shows as connected. What’s next You don’t need to do anything. We’ll update this page when the issue is resolved. If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
- investigating Jan 30, 2026, 08:46 AM UTC
What you can do If you need to have your transaction data in Xero urgently, you can manually export it in a CSV file and import it in Xero. In the app, tap: Payments > View more under the last transaction. Filter the data and tap Share > Standard > Cleared only, then import into Xero. We apologise for the inconvenience and we’ll update this page when the issue is resolved.
- resolved Jan 30, 2026, 01:10 PM UTC
All members can now connect their Tide accounts to Xero and sync transaction data as expected. Thank you for your patience while we looked into this.