Resolved after 38 minutes, on November 3, 2026.
Card payments: fixed We've resolved this as quickly as possible and card payments are now going through normally. You can retry any previously declined payments. Once again, thank you for your patience.
Update timeline
- identified Nov 03, 2026, 02:21 PM UTC
Some card payments that require 3D Secure (3DS) verification may fail even if funds are available. As a result, online card payments that require security verification may fail. Please don't retry declined transactions until we've fixed this. ATM withdrawals are unaffected. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app.
- resolved Nov 03, 2026, 03:00 PM UTC
Card payments: fixed We've resolved this as quickly as possible and card payments are now going through normally. You can retry any previously declined payments. Once again, thank you for your patience.
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