TicketNetwork Outage History

TicketNetwork is up right now

TicketNetwork had 14 outages in the last 2 years totaling 37h 46m of downtime — averaging 0.6 incidents per month.

There were 14 TicketNetwork outages since May 19, 2025 totaling 37h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ticketnetwork.com

Major April 20, 2026

Signature Site - Retail Website performance

Detected by Pingoru
Apr 20, 2026, 06:15 PM UTC
Resolved
Apr 20, 2026, 06:59 PM UTC
Duration
44m
Affected: Retail Sites / Sales
Timeline · 3 updates
  1. investigating Apr 20, 2026, 06:15 PM UTC

    We are investigating an issue impacting the performance of our our Signature Site platform, impacting some retail websites. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. monitoring Apr 20, 2026, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2026, 06:59 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →

Critical March 30, 2026

Retail User Accounts

Detected by Pingoru
Mar 30, 2026, 12:52 PM UTC
Resolved
Mar 30, 2026, 02:14 PM UTC
Duration
1h 22m
Affected: Retail Sites / Sales
Timeline · 4 updates
  1. investigating Mar 30, 2026, 12:52 PM UTC

    We are investigating an issue impacting customers' ability to log into retail websites and access their tickets. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. identified Mar 30, 2026, 01:35 PM UTC

    Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.

  3. monitoring Mar 30, 2026, 01:42 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  4. resolved Mar 30, 2026, 02:14 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →

Notice March 17, 2026

Performance Degraded

Detected by Pingoru
Mar 17, 2026, 02:30 PM UTC
Resolved
Mar 17, 2026, 03:17 PM UTC
Duration
46m
Affected: Other
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 02:30 PM UTC

    Please be advised that we are were briefly experiencing degraded performance which may have led to slow response times or timeouts. We have addressed the root cause and are now monitoring to ensure system stability. Thank you for your continued patience.

  2. resolved Mar 17, 2026, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026

Retail Website performance

Detected by Pingoru
Feb 10, 2026, 09:27 PM UTC
Resolved
Feb 10, 2026, 11:14 PM UTC
Duration
1h 46m
Affected: Retail Sites / Sales
Timeline · 4 updates
  1. identified Feb 10, 2026, 09:27 PM UTC

    AWS Cloudfront is currently experiencing an issue with increased error and latency rate, which is affecting some of our components downstream, including Backstage. We will continue to monitor and update as more information becomes available.

  2. identified Feb 10, 2026, 09:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 10, 2026, 09:58 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  4. resolved Feb 10, 2026, 11:14 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →

Minor December 18, 2025

Reporting Delays

Detected by Pingoru
Dec 18, 2025, 06:04 PM UTC
Resolved
Dec 18, 2025, 07:34 PM UTC
Duration
1h 29m
Affected: Data Platform / Reporting
Timeline · 4 updates
  1. investigating Dec 18, 2025, 06:04 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. identified Dec 18, 2025, 06:48 PM UTC

    Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.

  3. monitoring Dec 18, 2025, 07:07 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  4. resolved Dec 18, 2025, 07:34 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →

Critical December 8, 2025

ezEvent.com is down

Detected by Pingoru
Dec 08, 2025, 04:11 PM UTC
Resolved
Dec 08, 2025, 05:52 PM UTC
Duration
1h 41m
Affected: Other
Timeline · 2 updates
  1. investigating Dec 08, 2025, 04:11 PM UTC

    We are currently investigating an outage regarding ezEvent.com. The site is currently down. We will keep this page posted with updates.

  2. resolved Dec 08, 2025, 05:52 PM UTC

    ezEvent is back and up-and-running.

Read the full incident report →

Critical December 8, 2025

POSNext not loading

Detected by Pingoru
Dec 08, 2025, 03:36 PM UTC
Resolved
Dec 08, 2025, 04:06 PM UTC
Duration
30m
Affected: Broker Software
Timeline · 3 updates
  1. investigating Dec 08, 2025, 03:36 PM UTC

    We are currently investigating downtime regarding POSNext is not loading.

  2. monitoring Dec 08, 2025, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 08, 2025, 04:06 PM UTC

    This incident has been resolved

Read the full incident report →

Notice October 29, 2025

Retail and other components affected

Detected by Pingoru
Oct 29, 2025, 05:13 PM UTC
Resolved
Oct 30, 2025, 12:12 AM UTC
Duration
6h 59m
Affected: Retail Sites / Sales
Timeline · 4 updates
  1. investigating Oct 29, 2025, 05:13 PM UTC

    Due to the current Microsoft outage, customers could be experiencing degraded performance in the purchase flow as well as with other services. Mainly, client-side code that can be affected by the outage. We will keep an eye on the status from Microsoft and provide updates accordingly.

  2. identified Oct 29, 2025, 06:32 PM UTC

    Microsoft status page indicates they have identified the issue for their outage and are implementing a fix: "We have initiated the deployment of our 'last known good' configuration. This is expected to be fully deployed in about 30 minutes, after which customers will start to see initial signs of recovery. Once this is completed, the next stage is to start to recover nodes while we route traffic through these healthy nodes."

  3. monitoring Oct 29, 2025, 07:49 PM UTC

    Microsoft posted an update at 3:18 PM ET. They state that its deployment is now completed, successfully, and that "full mitigation" should arrive within the next four hours as they continue to recover nodes.

  4. resolved Oct 30, 2025, 12:12 AM UTC

    We are resolving this issue. We are showing from Microsoft that they are operating at 98% availability with their services. Preliminary root cause: A problematic configuration change was applied to a portion of Azure infrastructure.

Read the full incident report →

Minor October 27, 2025

Retail Website - User Accounts

Detected by Pingoru
Oct 27, 2025, 01:44 PM UTC
Resolved
Oct 27, 2025, 06:02 PM UTC
Duration
4h 18m
Affected: Retail Sites / Sales
Timeline · 4 updates
  1. investigating Oct 27, 2025, 01:44 PM UTC

    We are investigating an issue impacting the ability for retail customers to access their accounts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. identified Oct 27, 2025, 02:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 05:22 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  4. resolved Oct 27, 2025, 06:02 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →

Minor October 23, 2025

Maps Performance Degraded

Detected by Pingoru
Oct 23, 2025, 01:22 PM UTC
Resolved
Oct 23, 2025, 02:46 PM UTC
Duration
1h 24m
Affected: Retail Sites / Sales
Timeline · 3 updates
  1. investigating Oct 23, 2025, 01:22 PM UTC

    We are investigating an issue impacting the users ability to sign in to Retail User Accounts system. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. monitoring Oct 23, 2025, 02:15 PM UTC

    Thank you for your patience. We have applied a fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  3. resolved Oct 23, 2025, 02:46 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →

Minor September 16, 2025

Broker API / POSNext performance Degraded

Detected by Pingoru
Sep 16, 2025, 12:45 PM UTC
Resolved
Sep 16, 2025, 02:15 PM UTC
Duration
1h 30m
Affected: Broker SoftwareOther
Timeline · 3 updates
  1. investigating Sep 16, 2025, 12:45 PM UTC

    We are investigating an issue impacting the performance of our Broker APIs and POSNext. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. monitoring Sep 16, 2025, 01:14 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  3. resolved Sep 16, 2025, 02:15 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →

Minor August 29, 2025

POS11 / POS API Performance Degraded

Detected by Pingoru
Aug 29, 2025, 01:49 PM UTC
Resolved
Aug 29, 2025, 03:16 PM UTC
Duration
1h 27m
Affected: Broker Software
Timeline · 4 updates
  1. investigating Aug 29, 2025, 01:49 PM UTC

    We are investigating an issue impacting POS11 and POS API users. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. identified Aug 29, 2025, 02:06 PM UTC

    Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.

  3. monitoring Aug 29, 2025, 02:08 PM UTC

    We have applied the fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  4. resolved Aug 29, 2025, 03:16 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →

Notice July 15, 2025

Payment Processing Delays

Detected by Pingoru
Jul 15, 2025, 05:27 PM UTC
Resolved
Jul 15, 2025, 05:45 PM UTC
Duration
17m
Affected: Retail Sites / Sales
Timeline · 2 updates
  1. investigating Jul 15, 2025, 05:27 PM UTC

    Please be advised that we are currently experiencing an issue which may cause delays in our ability to process payments. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. resolved Jul 15, 2025, 05:45 PM UTC

    Root cause found. Incident has been resolved

Read the full incident report →

Minor May 19, 2025

Checkout Degraded Performance and Possible Payment Processing Delays

Detected by Pingoru
May 19, 2025, 01:51 AM UTC
Resolved
May 19, 2025, 03:16 PM UTC
Duration
13h 25m
Affected: Retail Sites / SalesBraintree United States ProcessingBraintree PayPal ProcessingBraintree Gateway API
Timeline · 3 updates
  1. investigating May 19, 2025, 01:51 AM UTC

    Please be advised that we are currently experiencing an issue which may cause latency and timeouts in checkout, and may delay in our ability to process payments. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. monitoring May 19, 2025, 12:43 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  3. resolved May 19, 2025, 03:16 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

Read the full incident report →