TicketNetwork incident

Broker API / POSNext performance Degraded

Minor Resolved View vendor source →

TicketNetwork experienced a minor incident on September 16, 2025 affecting Broker Software and Other, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 12:45 PM UTC
Resolved
Sep 16, 2025, 02:15 PM UTC
Duration
1h 30m
Detected by Pingoru
Sep 16, 2025, 12:45 PM UTC

Affected components

Broker SoftwareOther

Update timeline

  1. investigating Sep 16, 2025, 12:45 PM UTC

    We are investigating an issue impacting the performance of our Broker APIs and POSNext. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. monitoring Sep 16, 2025, 01:14 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  3. resolved Sep 16, 2025, 02:15 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.