TicketNetwork incident

Checkout Degraded Performance and Possible Payment Processing Delays

Minor Resolved View vendor source →

TicketNetwork experienced a minor incident on May 19, 2025 affecting Retail Sites / Sales and Braintree United States Processing and 1 more component, lasting 13h 25m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 01:51 AM UTC
Resolved
May 19, 2025, 03:16 PM UTC
Duration
13h 25m
Detected by Pingoru
May 19, 2025, 01:51 AM UTC

Affected components

Retail Sites / SalesBraintree United States ProcessingBraintree PayPal ProcessingBraintree Gateway API

Update timeline

  1. investigating May 19, 2025, 01:51 AM UTC

    Please be advised that we are currently experiencing an issue which may cause latency and timeouts in checkout, and may delay in our ability to process payments. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

  2. monitoring May 19, 2025, 12:43 PM UTC

    Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

  3. resolved May 19, 2025, 03:16 PM UTC

    This incident has been resolved. Please reach out to our support teams to report any problems or concerns.