ThousandEyes incident

Issues with login to the ThousandEyes platform in US1 and US2 regions

Resolved after 2 hours 28 minutes, affecting Platform Availability and API Availability and 1 more, on November 10, 2026.

monitoring Nov 10, 2026, 10:38 AM UTC

The issue has been resolved, and login performance has returned to normal. We will continue monitoring the service to ensure it remains stable.

Started
Nov 10, 2026, 09:21 AM UTC
Resolved
Nov 10, 2026, 11:50 AM UTC
Duration
2h 28m
Detected by Pingoru
Nov 10, 2026, 09:21 AM UTC

Affected components

Platform AvailabilityAPI AvailabilitySAML/SSO

Update timeline

  1. investigating Nov 10, 2026, 09:21 AM UTC

    We are investigating the issue affecting login to the ThousandEyes platform. EU customer are not impacted.

  2. monitoring Nov 10, 2026, 10:38 AM UTC

    The issue has been resolved, and login performance has returned to normal. We will continue monitoring the service to ensure it remains stable.

  3. resolved Nov 10, 2026, 11:50 AM UTC

    The issue has been resolved

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