ThousandEyes incident
Service Degradation on Connected Devices Real Speed tests in EU region.
Minor Vendor's status page →
Resolved after 1 hour 25 minutes, affecting Connected Devices (Formerly SamKnows), on November 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Connected Devices (Formerly SamKnows)
Update timeline
- investigating Nov 05, 2026, 08:51 PM UTC
Status Our Engineering Team is actively working on a solution. Customer impact Starting on November 5th at around 11:30 UTC the Connected Devices Real Speed tests in EU region may not run the full two-step speed test.
- identified Nov 05, 2026, 09:23 PM UTC
Our Engineering Team has implemented a fix, and we are seeing signs of recovery. We are continuing to monitor.
- monitoring Nov 05, 2026, 10:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 05, 2026, 10:17 PM UTC
This incident has been resolved.
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